Webex Messaging Logo
Webex Messaging Logo
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Helps Innovate
  • Reliable

Feature Ratings

Average 81

Voice and Video Collaboration

89

Screen Sharing

87

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

82

Document Collaboration

81

Task Management

81

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Webex Messaging Reviews

DAVID K.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

allows team to connect

Likeliness to Recommend

7 /10

What differentiates Webex Messaging from other similar products?

in use features are easy to use

What is your favorite aspect of this product?

makes it easy for the team to come together

What do you dislike most about this product?

Takes a little bit to get use to using the platform

What recommendations would you give to someone considering this product?

play with the platform a little bit before holding a meeting

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kristofer F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Versatile communication for teams

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Cisco Webex is excellent software for teamwork. It is a very stable platform that offers very complete communication channels. Images, documents and files of any size can also be shared. This is one of the best video conferencing platforms out there and its video calling feature is very effective. It is able to adapt to any work area and allows the fluid exchange of information and data of great importance.

What is your favorite aspect of this product?

it is very easy to use and has a very attractive user interface. The quality of the meetings is excellent, both audio and video. It is really very useful when recording the session. Chat channels are very versatile, allowing you to share any image with the chat participants. Makes it possible to set up meetings with helpful screen sharing. It enables users to easily share information and files and collaborate effectively and in real time.

What do you dislike most about this product?

It needs to be incorporated with more tools that improve productivity. You also need to incorporate more customization options to give more dynamics to its use.

What recommendations would you give to someone considering this product?

Cisco Webex Teams has a set of highly efficient and highly versatile features to generate a stable and productive communication process. I recommend its implementation.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Caring

Michael B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Fluid communication and maximum productivity

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Cisco Webex offers the best tools to optimize communication, organize specific groups for different areas or business units, broadcast for important events, share video trainings, or even watch live broadcasts. The collaboration options it features make it easy to contribute ideas to your team's creative process on the go. It allows you to make video calls, which expands the forms of communication in real time. This makes it easier for employees to use at our workplace.

What is your favorite aspect of this product?

It has a simple user interface to use. The tool can be used anywhere as it can be used on your smartphone. It has individual and group chat, with nice customization options. Includes a versatile two-way white screen for sharing an interactive drawing in chat. It allows you to participate in a meeting with a stable video call, regardless of your location. It offers integrations with Microsoft and Google that work perfectly.

What do you dislike most about this product?

You need to have a better way to organize all your documents for sharing and collaboration. Its cost is considerably high compared to similar platforms.

What recommendations would you give to someone considering this product?

Cisco Webex is very useful in our organization because it allows us to communicate regardless of distance to keep the team fully connected. I recommend using this platform to improve business productivity.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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