

What is Webex Messaging?
Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Messaging?
Pros
- Respectful
- Performance Enhancing
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice and Video Collaboration
Screen Sharing
Instant Messaging
File Sharing Collaboration
Granular Access Management
Document Collaboration
Task Management
Notifications
Cross Platform Support
Integration With Productivity Tools
Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Messaging Reviews

Will L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
Provides an effective communication environment
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Cisco Webex provides an innovative communication environment, including business instant messaging, video calls, file sharing, integrations that vastly improve productivity, and more. It allows to develop effective and secure multimedia communications processes. It offers stability in its operation and facilitates its integration with data loss prevention tools.
What is your favorite aspect of this product?
It allows to develop high quality videoconference meetings, making use of the versatile shared screen. It has an efficient cloud phone system that allows you to make and receive calls from anywhere with total stability. It's really easy to share files with your work team and find these files quickly and safely. It offers everyday integrations like Asana, Jira, Salesforce, and others.
What do you dislike most about this product?
It is a very complete communication tool, but it has a high cost. Handling of large file sometimes slows down.
What recommendations would you give to someone considering this product?
Every company needs to face increasingly complex communication environments that open up a wide variety of communication methods. Cisco Webex expands communication and improves productivity. I recommend it.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Thomas L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
Versatile communication and collaboration
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Cisco Webex is a tool that optimizes collaboration and substantially improves internal communication. It provides efficient, multiple and very easy ways of communicating with the members of the work teams, from chatting, making video calls, audio calls, group comments, among others. Meetings with work teams are very dynamic and attractive with all the variety of functions that this tool has. This platform saves time and speeds up the decision process.
What is your favorite aspect of this product?
One of its best features is the ability to hold video meetings with the working groups. Allows simultaneous use of the screen to share ideas. It has an excellent search function that makes it quick and easy to find any file. It has the ability to keep files stored in an organized way. The cost is accessible based on the improvement it generates in internal communication. It has an effective support that provides fast and precise answers, which improve the use of the platform.
What do you dislike most about this product?
Its user interface may be more attractive and some tools such as surveys need to be incorporated to make the platform productive.
What recommendations would you give to someone considering this product?
This platform has all the necessary functions to develop an effective collaborative work. It allows to streamline teamwork, improve communication and streamline decision-making.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.

David H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2021
Effective option to keep your company communicated
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Cisco Webex has a set of tools that optimize communication and collaboration with workers, customers and suppliers, in such a way that it will be easier, more efficient, faster and more productive. This is an excellent platform to share data, information and documents, through different tools ideal for business meetings. This communications solution features high definition video, group and individual messaging, among others. Provides reliable and secure call control. They allow access to all information, contacts, suppliers, messages and customers from any site and device at any time and place.
What is your favorite aspect of this product?
It allows high quality videoconferences, generating a teamwork experience with advanced multimedia technology for the company. It has extensive connectivity inside and outside the company, which allows to attend to pending work practically anywhere and at any time. I can easily work remotely or from anywhere I choose. It incorporates making calls during a meeting that can be easily accepted or rejected. It has a drag and drop tool that makes it easy to share documents and files.
What do you dislike most about this product?
The Cisco platform features extensive capabilities for effective communication. However, they can incorporate more integrations and include more customization options.
What recommendations would you give to someone considering this product?
I recommend the implementation of this communication platform, because it allows access to information and be accessible to our clients, becoming a necessary solution for any company.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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