Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Enables Productivity
  • Helps Innovate
  • Reliable

Feature Ratings

Average 82

Instant Messaging

84

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

81

Integration With Productivity Tools

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Vendor Support

80

Webex Messaging Reviews

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2020

Love this product!

Likeliness to Recommend

10 /10

Pros

  • Enables Productivity
  • Efficient Service
  • Fair
  • Helps Innovate
  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2020

Great Product, would recommend.

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Rikard K.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2020

Fantastic Team Collab tool for Education!

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

Enables non-company connectivity, without any effort. Can use internal telephony solution for telephone.

What is your favorite aspect of this product?

Easy to find where you dropped off in conversation. Quick and easy Bot-integration.

What do you dislike most about this product?

First time setting up your bots for testing, can be tricky, but once its figured out, its easy.

What recommendations would you give to someone considering this product?

Get the single-pane of glass setup from the start!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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