


What is Webex Messaging?
Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Messaging?
Pros
- Respectful
- Enables Productivity
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Granular Access Management
Document Collaboration
Notifications
Integration With Productivity Tools
Cross Platform Support
Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Messaging Reviews
Adam J.
- Role: Consultant
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jan 2020
No need to lose current Cisco investment
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Full integration with existing Cisco voice platform and investment.
What is your favorite aspect of this product?
can make use of your current CUCM config
What do you dislike most about this product?
current lack of voicemail notification (but it is a planned feature). Still needs to catch up with on prem Jabber.
What recommendations would you give to someone considering this product?
integrate with your AD and SSO from day one.
Pros
- Continually Improving Product
- Enables Productivity
- Reliable
- Efficient Service
Please tell us why you think this review should be flagged.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2020
state of the art with customers In mind
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Security Protects
Please tell us why you think this review should be flagged.
Brandon K.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2020
Easy to use
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Webex Teams is a solid solutions with many features and functionality. Competitor (i.e. Microsoft, Slack) have tried to compete with a solution but failed.
What is your favorite aspect of this product?
The ability to Start / Stop and control any of the Webex solution.
What do you dislike most about this product?
I wish they would consolidate the hybrid connector to help simplify the implementation process.
What recommendations would you give to someone considering this product?
Really consider the Flex Agreement and don't be bluffed by the other competitors marketing material especially in the security and hybrid capabilities.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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