Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Enables Productivity
  • Helps Innovate
  • Reliable

Feature Ratings

Average 82

Instant Messaging

84

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

81

Integration With Productivity Tools

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Vendor Support

80

Webex Messaging Reviews

Chad F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2020

Solid product ! But need to improve calling

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

The complete integration with Cisco Call Manager, WebEx Boards,etc..One Single Platform

What is your favorite aspect of this product?

I like that it can integrate with the Cisco WebEx Board.

What do you dislike most about this product?

It requires quite a bit of time and knowledge to integrate with Cisco Call manager products

What recommendations would you give to someone considering this product?

I would say do the EA agreement. Don't bother with on-prem..To time consuming and easier to manage online.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Saves Time
  • Transparent

Rahul K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Complete communication system

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Mainly, its security system is quite high compared to other communication methods and as it is a recognized platform it guarantees constant improvements to update and innovate in services for its clients.

What is your favorite aspect of this product?

What I like the most is being able to have conversations from different devices, either from the mobile phone, as the desktop adapts to the new professional requirements in companies because it is also easy to integrate

What do you dislike most about this product?

there is nothing I do not like about this tool since I use it

What recommendations would you give to someone considering this product?

My recommendation is to find the package that best suits your company, it is a necessary and effective long-term investment

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Marcy L.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

I like using webex teams to keep in touch

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Easier to use

What is your favorite aspect of this product?

The ability to send .gif files

What do you dislike most about this product?

Nothing yet

What recommendations would you give to someone considering this product?

Try it, you'll like it!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Most Popular Webex Messaging Comparisons