Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
90%
Conflict Resolution:
92%
Strategy & Innovation:
93%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

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2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Enables Productivity
  • Helps Innovate
  • Reliable

Feature Ratings

Average 82

Instant Messaging

84

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

81

Integration With Productivity Tools

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Vendor Support

80

Webex Messaging Reviews

RICHARD S.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Very good - not perfect, but does the job

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

Not much that I can see

What is your favorite aspect of this product?

Screen sharing

What do you dislike most about this product?

Difficult to select audio

What recommendations would you give to someone considering this product?

It works. Go ahead and order

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Caring

Cons

  • Under Delivered
  • Less Generous

Brent M.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Great App for having meetings.

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

Seems to be universal to all organizations.

What is your favorite aspect of this product?

Setting up meetings Quickly and able to search for conversations

What do you dislike most about this product?

Needs to have alerts to let one know if the App is not running or not.

What recommendations would you give to someone considering this product?

Excellent for pretty much all global organizations.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

Landon N.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Bad experience with sound and video quality.

Likeliness to Recommend

7 /10

What differentiates Webex Messaging from other similar products?

Nothing, webex is like a lesser form of the other products.

What is your favorite aspect of this product?

Relatively simple to use. Ability to share screens.

What do you dislike most about this product?

The video and sound quality is subpar.

What recommendations would you give to someone considering this product?

Get something else. There are better products out there

Pros

  • Respectful
  • Efficient Service
  • Caring
  • Acts with Integrity

Cons

  • Vendor's Interest First
  • Under Delivered
  • Charges for Enhancements

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