


What is Webex Messaging?
Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 93%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Messaging?
Pros
- Respectful
- Enables Productivity
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Granular Access Management
Document Collaboration
Notifications
Integration With Productivity Tools
Cross Platform Support
Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Messaging Reviews
RICHARD S.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
Very good - not perfect, but does the job
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Not much that I can see
What is your favorite aspect of this product?
Screen sharing
What do you dislike most about this product?
Difficult to select audio
What recommendations would you give to someone considering this product?
It works. Go ahead and order
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Caring
Cons
- Under Delivered
- Less Generous
Please tell us why you think this review should be flagged.

Brent M.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Mar 2021
Great App for having meetings.
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Seems to be universal to all organizations.
What is your favorite aspect of this product?
Setting up meetings Quickly and able to search for conversations
What do you dislike most about this product?
Needs to have alerts to let one know if the App is not running or not.
What recommendations would you give to someone considering this product?
Excellent for pretty much all global organizations.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Inspires Innovation
Please tell us why you think this review should be flagged.

Landon N.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Oct 2020
Bad experience with sound and video quality.
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Nothing, webex is like a lesser form of the other products.
What is your favorite aspect of this product?
Relatively simple to use. Ability to share screens.
What do you dislike most about this product?
The video and sound quality is subpar.
What recommendations would you give to someone considering this product?
Get something else. There are better products out there
Pros
- Respectful
- Efficient Service
- Caring
- Acts with Integrity
Cons
- Vendor's Interest First
- Under Delivered
- Charges for Enhancements
Please tell us why you think this review should be flagged.
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