Wix.com, Inc

Wix

Composite Score

8.7 /10

CX Score

8.8 /10

208 Reviews Write a Review

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What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details

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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

4
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

4% Negative

5% Neutral

91% Positive

Pros

Enables Productivity
Performance Enhancing
Caring
Reliable

Feature Ratings

Average 84

Standard Templates

Social Media Integration

Web Publishing Capabilities

Content Workflow Management

Management Interface

Content Repository

Content Security

Translation Facilitation

E-Commerce Integration

Multi Channel Support

Analytics and Reporting

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

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AI Graphic Design

Score 7.9

View Wix in this category (opens in a new tab)

Wix Reviews

Babatunde A.

Role: Human Resources
Industry: Agriculture
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Great Website Builder Platform

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

It easy to understand user interface and AI integration like Wix ADI

What is your favorite aspect of this product?

The Wix ADI to generate you content and build amazing website

What do you dislike most about this product?

Cost of operations and maintenance

What recommendations would you give to someone considering this product?

The best Website Builder without any form of hassle or stress

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Edgar F.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Perfect, flexible and versatile CMS.

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

AFFORDABLE, there are no hidden costs when using it. It offers exactly all the functions we need or want to correctly manage our website.

What is your favorite aspect of this product?

Unlimited use, versatile, flexible, has solid content management and unique security features.

What recommendations would you give to someone considering this product?

Perfect for managing your web pages. Offers content management and unique features. The decision to choose Wix is knowing how to identify exactly what we need or want to do with our website. Additionally, there are no hidden costs when using it.

Pros

Effective Service
Helps Innovate
Reliable
Performance Enhancing

Karan T.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

The OG no-code tool

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

It is truly a no-code tool, yes there are a lot more no-code tools now but this is one of a kind. Why? Because it's entirely drag and drop. If you're a designer or if you want full creative freedom, you will love this tool.

What is your favorite aspect of this product?

The drag and drop aspect - many other tools like squarespace, Wordpress, shopify are a bit restrictive in terms of the templates. You can't fully create something you want unless you know how to code. And sometimes, these platforms have their own languages. And I really like wix's price point. It is affordable, let me create what I want, this makes it an ideal product for me.

What do you dislike most about this product?

Although I usually create websites from scratch by myself, the templates on wix - they're a bit underwhelming. Squarespace is so much better at templates. If you find a template close to the design you had in mind, it does save you a lot of time.

What recommendations would you give to someone considering this product?

If you have a design in mind and want to translate it into a website, wix is your best option, maybe also the only option? Other tools aren't really drag and drop.

Pros

Helps Innovate
Continually Improving Product
Unique Features
Effective Service

Wix

What is Wix?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Wix Ratings

87 Likeliness to Recommend

90 Plan to Renew

4 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Wix?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

AI Graphic Design

Wix Reviews

Babatunde A.

Great Website Builder Platform

Likeliness to Recommend

Pros

Edgar F.

Perfect, flexible and versatile CMS.

Likeliness to Recommend

Pros

Karan T.

The OG no-code tool

Likeliness to Recommend

Pros

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Feature Ratings

Standard Templates

Social Media Integration

Web Publishing Capabilities

Content Workflow Management

Management Interface

Content Repository

Content Security

Translation Facilitation

E-Commerce Integration

Multi Channel Support

Analytics and Reporting

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training