Wix.com, Inc

Wix

Composite Score

8.7 /10

CX Score

8.8 /10

208 Reviews Write a Review

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What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details

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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

4
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

4% Negative

5% Neutral

91% Positive

Pros

Enables Productivity
Performance Enhancing
Caring
Reliable

Feature Ratings

Average 84

Standard Templates

Social Media Integration

Web Publishing Capabilities

Content Workflow Management

Management Interface

Content Repository

Content Security

Translation Facilitation

E-Commerce Integration

Multi Channel Support

Analytics and Reporting

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

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AI Graphic Design

Score 7.9

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Wix Reviews

Mohit S.

Role: Sales Marketing
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2024

Wix: An Amazing Site Builder Platform

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

Ease of Implementation and SEO friendly platform allows even a New user to adapt to the platform much easily

What is your favorite aspect of this product?

I really appreciate the plugins available on the platform. Vast amount of Plugins are available

What recommendations would you give to someone considering this product?

Use to your full extent as the platform is user friendly and easily integrates with Meta Ads platform for Pixel and Conversions API integration

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Darian R.

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Easier done than said. Cheap and efficient.

Likeliness to Recommend

7 /10

What differentiates Wix from other similar products?

Wix is easier to use and get off the ground than almost any other option.

What is your favorite aspect of this product?

My favorite aspect is speed. Wix is faster and easier to use. It isn't as featured or fancy but sometimes you just need a page.

What do you dislike most about this product?

It can feel like you are limited creatively pretty easily.

What recommendations would you give to someone considering this product?

Give it a chance and manage expectations

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ardi S.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Boosting Online Sales with Wix's All-in-One Site

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

Wix's strength lies in its robust website creation toolkit, which enables rapid development of customized digital storefronts. It offers hundreds of mobile-optimized templates, a drag-and-drop editor, and built-in SEO optimizations, allowing me to launch professional sites in days instead of months. Wix makes my life easier by providing an all-in-one platform that allows me to attract, engage, and convert visitors without needing developers.

What is your favorite aspect of this product?

Additionally, Wix offers integrated conversion optimization tools, including the ability to create campaigns, landing pages, forms, popups, and social channels, all from one dashboard. Combined with built-in analytics, AB testing, and automation, Wix provides all the necessary insights and touch points to increase online sales.

What do you dislike most about this product?

Although its current templates and backend infrastructure are suitable for most needs, relying on proprietary technology may eventually limit more complex or high-traffic use cases. However, for small to medium-sized businesses, Wix is an excellent choice.

What recommendations would you give to someone considering this product?

If you are a digital marketing specialist focused on sales, I strongly recommend testing Wix to boost your online revenue channels. Using it has significantly improved my conversion rates, allowing me to grow my online business rapidly.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Wix

What is Wix?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Wix Ratings

87 Likeliness to Recommend

90 Plan to Renew

4 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Wix?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

AI Graphic Design

Wix Reviews

Mohit S.

Wix: An Amazing Site Builder Platform

Likeliness to Recommend

Pros

Darian R.

Easier done than said. Cheap and efficient.

Likeliness to Recommend

Pros

Ardi S.

Boosting Online Sales with Wix's All-in-One Site

Likeliness to Recommend

Pros

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Feature Ratings

Standard Templates

Social Media Integration

Web Publishing Capabilities

Content Workflow Management

Management Interface

Content Repository

Content Security

Translation Facilitation

E-Commerce Integration

Multi Channel Support

Analytics and Reporting

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training