Wix Logo
Wix Logo
Wix.com

Wix

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Wix
8.2 /10

What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details


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Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

2% Negative
8% Neutral
90% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Reliable
  • Efficient Service

Feature Ratings

Average 81

Graphics Editing

85

Design Optimization

83

Generative Design

82

Import and Export Capabilities

82

Content Library

80

Multi-Device Support

79

Collaboration Tools

78

Accessibility Checks

77

Multi-Need Content Support

76

Vendor Capability Ratings

Average 78

Ease of Customization

83

Ease of Implementation

81

Business Value Created

80

Breadth of Features

80

Quality of Features

79

Usability and Intuitiveness

79

Ease of IT Administration

78

Ease of Data Integration

77

Product Strategy and Rate of Improvement

77

Vendor Support

73

Availability and Quality of Training

72

Wix Reviews

Cheryl D.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

A great asset for my business

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

They are very dynamic and you can edit the websites on all different types of devices making it fully responsive. It also has so many different modernized templates to make your site look so appealing and attractive and you can easily edit the SEO with it as well

What is your favorite aspect of this product?

My favorite aspect of this product are the variety template they have for their studio platform. There are just so many and they are beautiful and easy to edit and also quite illustrious

What do you dislike most about this product?

They slow down your website a lot. This will push them very low in the search results in addition you cannot edit all of the aspects for SCO and also using the editor can be a little bit slow as well unfortunately

What recommendations would you give to someone considering this product?

I would say definitely go with it because of the fact that it can definitely take your business to the next level and I'd highly suggest at least giving it a try

Pros

  • Enables Productivity
  • Unique Features
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Respectful
  • Vendor Friendly Policies
  • Vendor's Interest First

Geoffrey M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Wix offers good features

Likeliness to Recommend

8 /10

What differentiates Wix from other similar products?

Wix stands out with its user-friendly interface and customizable templates, making it accessible for users without technical backgrounds. It also offers a robust set of integrated marketing tools, which are beneficial for small businesses looking to establish an online presence.

What is your favorite aspect of this product?

My favorite aspect of Wix is its drag-and-drop functionality, which makes designing a website intuitive and straightforward, allowing for quick adjustments and creative freedom.

What do you dislike most about this product?

What I dislike most about Wix is the limitations in its e-commerce capabilities, particularly for larger businesses that may require more advanced features and flexibility.

What recommendations would you give to someone considering this product?

I recommend that prospective users evaluate their specific needs, especially regarding e-commerce and scalability. Wix is excellent for small to medium businesses but may not meet the demands of larger enterprises.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

John B.

  • Role: Information Technology
  • Industry: Agriculture
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Powerful product

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

Drag-and-Drop Interface: Wix offers a highly intuitive drag-and-drop interface that allows users to design their websites easily without any coding knowledge. This flexibility enables users to customize layouts and elements effortlessly, making it accessible for beginners. Extensive Template Library: Wix boasts a vast selection of professionally designed templates across various categories, providing users with diverse starting points for their websites. This variety helps users find a design that fits their brand and vision.

What is your favorite aspect of this product?

My favorite aspect of Wix is its user-friendly drag-and-drop interface, which makes website creation accessible to users of all skill levels. This intuitive design allows individuals and businesses to build and customize their websites without needing any coding experience. The ability to easily move elements around, resize images, and edit content directly on the page fosters creativity and speeds up the design process.

What do you dislike most about this product?

What I dislike most about Wix is the potential for limitations in design flexibility once a site is published. While the drag-and-drop interface is intuitive for creating and editing websites, it can lead to challenges when users want to make significant design changes after the initial setup. For example, moving elements around or changing layouts can sometimes disrupt the overall design, and users might find themselves constrained by the original template choices.

What recommendations would you give to someone considering this product?

Utilize the Free Plan: Start with the free plan to familiarize yourself with the platform. This will give you a sense of its features, interface, and limitations before committing to a paid subscription. Explore the Template Library: Take time to browse through Wix's extensive template library to find a design that aligns with your brand. Choose a template that closely matches your vision to minimize the amount of customization needed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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