Wix.com, Inc

Wix

Composite Score

8.7 /10

CX Score

8.8 /10

207 Reviews Write a Review

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What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details

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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

4
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

4% Negative

5% Neutral

91% Positive

Pros

Enables Productivity
Performance Enhancing
Caring
Reliable

Feature Ratings

Average 84

Standard Templates

Social Media Integration

Web Publishing Capabilities

Content Workflow Management

Management Interface

Content Repository

Content Security

E-Commerce Integration

Translation Facilitation

Multi Channel Support

Analytics and Reporting

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Also Featured in...

AI Graphic Design

Score 7.8

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Wix Reviews

DEANN B.

Role: Information Technology
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Best website builder!

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

As a website developer, I only use wix. They offer the most variety, creativity and templates. Their application is easy to use and yet can be very complex when having a storefront, bookings or projects.

What is your favorite aspect of this product?

How easy it is to create whatever I want and not to be stuck in a template like other website builders do.

What do you dislike most about this product?

The customer service. Sometimes they don't know the answer to my question and it's difficult to get through.

What recommendations would you give to someone considering this product?

I would recommend wix above all website builders. WIX is a great value for the cost and everything that you get is far more than any other website build.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jason C.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Create your website with WIX.

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

Lots of built-in tools available such as web analytics, SEO, eCommerce and more.

What is your favorite aspect of this product?

Good number of applications and plugins to extend the functions of my website easily.

What do you dislike most about this product?

Accommodation is limited. There is no option for editing HTML or CSS, which means I can't customize my website the way I want.

What recommendations would you give to someone considering this product?

In my opinion, Wix is the best option if you are looking for an intuitive and easy-to-use platform to create a website.

Pros

Continually Improving Product
Helps Innovate
Enables Productivity
Trustworthy

anjali s.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Website creation & management made great with wix!

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

Wix saves a lot of time in the development of websites and how easy it is to use unlike other similar platforms.

What is your favorite aspect of this product?

The best thing i like towards wix is that it is not too costly and it has great interface which helps me in the easy development of websites.

What do you dislike most about this product?

The only dislike i have towards wix is that you must pay to upgrade in order to use a custom domain.

What recommendations would you give to someone considering this product?

It is cool and easy to use for building websites, give it a try

Pros

Reliable
Unique Features
Caring
Fair

Wix

What is Wix?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Wix Ratings

87 Likeliness to Recommend

90 Plan to Renew

4 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Wix?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

AI Graphic Design

Wix Reviews

DEANN B.

Best website builder!

Likeliness to Recommend

Pros

Jason C.

Create your website with WIX.

Likeliness to Recommend

Pros

anjali s.

Website creation & management made great with wix!

Likeliness to Recommend

Pros

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Feature Ratings

Standard Templates

Social Media Integration

Web Publishing Capabilities

Content Workflow Management

Management Interface

Content Repository

Content Security

E-Commerce Integration

Translation Facilitation

Multi Channel Support

Analytics and Reporting

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training