Wix Logo Award Winner Product Badge
Wix Logo Award Winner Product Badge
Wix.com, Inc

Wix

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Wix
8.7 /10

What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details


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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

4
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

4% Negative
5% Neutral
91% Positive

Pros

  • Enables Productivity
  • Performance Enhancing
  • Caring
  • Reliable

Feature Ratings

Average 84

Standard Templates

85

Social Media Integration

85

Web Publishing Capabilities

85

Content Workflow Management

85

Management Interface

84

Content Repository

84

Content Security

83

E-Commerce Integration

83

Translation Facilitation

83

Multi Channel Support

82

Analytics and Reporting

82

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Usability and Intuitiveness

82

Ease of IT Administration

82

Breadth of Features

82

Ease of Customization

81

Quality of Features

81

Vendor Support

80

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Availability and Quality of Training

78

Wix Reviews

Traylor H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Challenging platform in terms of usability.

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

Multilingual operation, practical interfaces, variety of extensions and challenging in terms of usability.

What is your favorite aspect of this product?

Enough flexibility to work well with all the software tools you need....

What do you dislike most about this product?

Incredibly easy to use....

What recommendations would you give to someone considering this product?

Sync it to any software you want.

Pros

  • Efficient Service
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

James W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Practical, easy to use and understandable tools

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

Easy to use, customizable to our liking, mobile-friendly, feature-packed, customizable templates and a specialized tool to boost our company profile are just some of its many great qualities. All of these things make it unique and good.

What is your favorite aspect of this product?

Wix allows us to create user-friendly and responsive websites, which in turn helps the company increase sales significantly. In our internal implementation, the editor's ability to generate high-quality, professional-looking designs was a great help, and the Wix team's extensive FAQ area was also a lifesaver. They offer us top-notch customer service and also on their website we found a knowledge base, live chat and phone numbers that we managed to use to get in touch with them.

What do you dislike most about this product?

There should be more frequent updates, as the platform is known to be slow to issue changes.

What recommendations would you give to someone considering this product?

Wix stands out for its free, high quality and professionally designed website templates. People who are not familiar with HTML or CSS can use it to create professional-looking websites, which is why it is so popular.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alma B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Entry Level CMS

Likeliness to Recommend

6 /10

What differentiates Wix from other similar products?

Ease of Use

What is your favorite aspect of this product?

Ease of use and drop and drag builder

What do you dislike most about this product?

Horrible SEO capabilities

What recommendations would you give to someone considering this product?

This is an entry level product

Pros

  • Performance Enhancing
  • Enables Productivity
  • Caring
  • Acts with Integrity

Cons

  • Less Inspiring
  • Less Reliable
  • Commodity Features

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