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WooCommerce Logo Award Winner Product Badge
WooCommerce

WooCommerce

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
WooCommerce
8.8 /10

What is WooCommerce?

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

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Awards & Recognition

WooCommerce won the following awards in the B2C eCommerce category

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WooCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WooCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WooCommerce?

2% Negative
8% Neutral
90% Positive

Pros

  • Fair
  • Reliable
  • Enables Productivity
  • Inspires Innovation

Feature Ratings

Average 83

Catalog Management

87

Order Management

86

Payment Processing

86

Order Portal

85

Content Management

83

Content Localization

83

Reporting and Analytics

83

Integrated Search

81

Microsite Management

80

Retargeting Capabilities

79

Predictive Recommendations

78

Vendor Capability Ratings

Average 84

Business Value Created

87

Breadth of Features

85

Ease of Implementation

85

Usability and Intuitiveness

85

Ease of Customization

84

Ease of Data Integration

84

Quality of Features

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Availability and Quality of Training

81

Vendor Support

79

WooCommerce Reviews

Josue H.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Its excellent performance is weighed down

Likeliness to Recommend

9 /10

What differentiates WooCommerce from other similar products?

Woocommerce is not only free, it is open source so the community can propose and make improvements on its code. Woocommerce is profitable, as it has a premium business model. This means that the core software is free, but you may have to pay for some features that for your business model may be essential. Other proposals such as Shopify, Prestashop or Magento have free versions. But, in many cases, advanced options require the hiring of premium payment plans. Although, in the case of Woocommerce, certain extensions require a one-time or annual payment.

What is your favorite aspect of this product?

Woocommerce is an especially advisable option for those who have previous experience with WordPress. This will allow you to quickly start with the design of your store and, therefore, to make the first sales before. There are thousands of themes for this platform. After choosing the most suitable one, it is possible to customize all of its sections: header, footer, product sheets, checkouts, etc. Therefore, Woocommerce is suitable for both professional users and novices.

What do you dislike most about this product?

It is not an out-of-the-box install-and-use solution like some online store services. You need to configure everything, additional applications can be cheaper, PHP version update is causing problems from time to time. The interface is easy to use, but definitely could be improved.

What recommendations would you give to someone considering this product?

It fits like a glove to all kinds of online stores, regardless of their market niche or products, it is regularly updated to keep up with cybersecurity. But the Woocommerce plugin does not include elements such as SSL (Secure Sockets Layer) certificate or backup tools, to make backups. As for payment security, Woocommerce is perfectly complemented by secure gateways and ewallets, such as Stripe, PayPal, WePay or Payza. It also has several forums specialized in this platform.

Pros

  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation
  • Saves Time

Dio (Dionisios) F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Woocommerce: Grow your business

Likeliness to Recommend

9 /10

What differentiates WooCommerce from other similar products?

Increase conversions by tracking customers who have abandoned products in the checkout process. Automate email marketing tasks: promote the publication of reviews, send wish list reminders, target inactive customers and surprise with birthday greetings. Send newsletters to engage your audience, inform them about your business news and share stories. Generate recurring sales and increase customer loyalty.

What is your favorite aspect of this product?

Reward your customers for their purchases and other actions with points redeemable for discounts. Offer free gifts to your customers for shopping in your WooCommerce store. Develop your brand and attract your target customer with content marketing, SEO tools and upsells. Leverage the potential of your integrated WordPress blog to tell your brand story, engage your audience and increase traffic to your store.

What do you dislike most about this product?

It is not an out-of-the-box install and use solution, To get a good store, you must also set up all the other parts of wordpress, like choosing a good wordpress theme. It would be great if you could easily sync with other platforms like Etsy, without using a third party app. The output is too complex unless you use an add-on to remove fields when not needed. More out-of-the-box options would be nice within the base software.

What recommendations would you give to someone considering this product?

Help users explore your product range by linking to and suggesting products directly on your product pages, or even from blog posts. It solves the most basic problem: it allows them to have a business. Previously using a third-party site to list your products, it's ideal for businesses that want to get up and running quickly and don't need a lot of customizations in out-of-the-box software. If you want customizations, there are many add-ons to choose from, so anything you want to do is probably possible.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Carlos David M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

The best WordPress plugin

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

The fact that is completely free, and the wide variety of features it provides.

What is your favorite aspect of this product?

The WooCommerce Hooks were definitely a game changer for us as in every business we needed unique functionalities and the fact that whenever we needed to perform a specific action at a specific point there was already a hook we could use to do so really helped us succeed with what we delivered to our customers.

What do you dislike most about this product?

WooCommerce is not easy to learn, there are hundreds of options, and their administration user interface is not pretty for inexpert WordPress professionals but the value it provides totally overcomes that part.

What recommendations would you give to someone considering this product?

If you are on a budget and need a solution to create a free online store WooCommerce is the tool for you, but keep in mind that mild technical knowledge and lots of customization will be required for advanced technical tasks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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