WooCommerce Customer Reviews 2025 | B2C eCommerce

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WooCommerce

Composite Score

8.8 /10

CX Score

9.0 /10

153 Reviews Write a Review

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What is WooCommerce?

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

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Awards & Recognition

WooCommerce won the following awards in the B2C eCommerce category

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2025 Data Quadrant Champion

Latest Award, 2025

11 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Contract Negotiation

2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

10 Top Rated Features

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

6 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

2021 Data Quadrant Champion

2021

WooCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WooCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WooCommerce?

2% Negative

8% Neutral

90% Positive

Pros

Fair
Reliable
Enables Productivity
Inspires Innovation

Feature Ratings

Average 83

Catalog Management

Order Management

Payment Processing

Order Portal

Content Management

Content Localization

Reporting and Analytics

Integrated Search

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Average 84

Business Value Created

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support

WooCommerce Reviews

Muhammad S.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

The best open source tool for Ecommerce

Likeliness to Recommend

8 /10

What differentiates WooCommerce from other similar products?

WooCommerce is really helping us with numerous features that we never had before, REST API, open-source development, full control over content to order management, including all analytics, payment processing, custom AJAX endpoints etc.

What is your favorite aspect of this product?

A. Analytics & Reporting B. Catalogue Management C. Easy Customization D. Friendly user interface E. Cost-effective/Open source

What do you dislike most about this product?

A. Reliability issues B. Data security concerns C. Integration/Sync issues D. Selected Features

What recommendations would you give to someone considering this product?

Certainly, recommended to all, as it has no limits, open-source/cost-effective, reliable, and helping innovations.

Pros

Efficient Service
Continually Improving Product
Enables Productivity
Trustworthy

Amin L.

Role: C-Level
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

quick.flexible.getstarted

Likeliness to Recommend

7 /10

What differentiates WooCommerce from other similar products?

Woocommerce is a upcoming webstore product - it has long way to go. Although Shopify is new and super expensive but, it is evolving at greater pace as compare to woocommerce

What is your favorite aspect of this product?

I love the way its easy to setup Since it run on woocommerce many features gets blended very well like blogs, SEO etc One of the feature I love in woocommerce is linked with wordpress plugin which are superb robustic like wpform which I am using for custom products.

What do you dislike most about this product?

It doesnt have Ai or Enterprise features like although there may be some plugin - Delivery to multiple address - Data intelligence like - your conversion is low/high as per industry avg (this feature is in shopify Few others here and there

What recommendations would you give to someone considering this product?

If you are first timer with low budget then opt for WooCommerce otherwise consider other options available in the market.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Akhil J.

Role: Student Academic
Industry: Shipping
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Complicated as WooCommerce is a Wordpress plugin.

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

No transaction fees, and also we have full control of the code and design.

What is your favorite aspect of this product?

The open-source community who are continuously contributing to improving the features.

What do you dislike most about this product?

Not an e-commerce platform. It's a wordpress plugin.

What recommendations would you give to someone considering this product?

It's a good platform for small businesses.

Pros

Efficient Service
Respectful
Helps Innovate
Reliable

Cons

Vendor's Interest First
Less Friendly Negotiation
Commodity Features

WooCommerce

What is WooCommerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

WooCommerce Ratings

90 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love WooCommerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

WooCommerce Reviews

Muhammad S.

The best open source tool for Ecommerce

Likeliness to Recommend

Pros

Amin L.

quick.flexible.getstarted

Likeliness to Recommend

Pros

Akhil J.

Complicated as WooCommerce is a Wordpress plugin.

Likeliness to Recommend

Pros

Cons

Most Popular WooCommerce Comparisons

Shopify

Adobe Commerce

Shopify Plus

Square Online

Oracle Commerce

Salesforce B2C Commerce Cloud

Feature Ratings

Catalog Management

Order Management

Payment Processing

Order Portal

Content Management

Content Localization

Reporting and Analytics

Integrated Search

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support