Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.2 /10

441 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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2025 Data Quadrant Champion

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Data Quadrant Champion

2022

4 Top Rated Capabilities

3 Top Rated Features

2022

2021 Data Quadrant Champion

2021

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Trustworthy
Fair
Acts with Integrity

Feature Ratings

Average 84

Content Creation

Content Storage

Content Campaign Management

Content Curation / Library Controls

Editorial Workflow

Web Experience Management Integration

Content Optimization

Personalization/Audience Targeting

Multi-Channel Distribution

Content Analytics

Editorial Calendar

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Ardi S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

From business websites to personal blogs

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress is unquestionably my suggestion. It is fully customizable. You may freely develop a design to some extent. You can also implement security measures. The majority of plugins can handle the insertion of new functions. the insertion of new functions. All needed features of a website are included. Rather than beginning from scratch, build a superb CMS that is well-balanced in terms of delivery time, cost, and quality. I appreciate the fact that there are several sources of information available all around the world.

What is your favorite aspect of this product?

Considering WordPress has a big user base, you can typically fix an issue by conducting some research. However, there are more faults and work to be done on the improvements when compared to free blogs. However, because modern WordPress is set up to automatically update, I expect that the work of upgrading WordPress, updating plugins, and so on will take less time than in the past. WordPress has the benefit of being simple to customize because it provides for more freedom than free blogs. You may create a wide range of websites, from large company sites to personal blogs.

What do you dislike most about this product?

I'd want it to make backups easier. Although it is possible to backup WordPress simply installing a backup plugin, it still requires time and effort. Every CMS is vulnerable to security concerns. If you do not update WordPress or plugins, you are leaving yourself up to security risks. I want the system to be secure without my intervention.

What recommendations would you give to someone considering this product?

WordPress is free, but it has a lot of power, and the commercial edition is far more complete for managing a business website.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Serena S.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Reliable service. Helps you standout!

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

It's a cut above mainly because of its customization options. This website builder /host is not your average drag and drop website. I've moved from Wix to Squarespace now to Wordpress all because of recommendations from my developers over the years.

What is your favorite aspect of this product?

You can use the Divi Builder to make it a bit more intuitive or code your own site! This is my favorite thing. I (who does not code) can use the DB to design my own pages or I can use my website builder to make more intricate pages.

What do you dislike most about this product?

I dislike the dashboard that lists out the pages on your website. It's very hard to read and I don't fully understand it. We've also had problems using the pop up feature. It's glitched out so many times so we ended up just taking it down.

What recommendations would you give to someone considering this product?

I would say 100% hire a developer to work with you on creating the best site through them. They have a breadth of features that can help you stand out as a business. Using Wordpress has been a great experience and my site has NEVER crashed.

Pros

Reliable
Security Protects
Helps Innovate
Includes Product Enhancements

Cons

Slower Product Innovation

Ivan B.

Role: Sales Marketing
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

It should allow more optimizations and adjustments

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Stability, price and guarantee (safety)

What is your favorite aspect of this product?

Stability and safety

What do you dislike most about this product?

It does not allow optimizations and adjustments

What recommendations would you give to someone considering this product?

Using Wordpress is ideal, since the version on Wordpress.com is ideal to start high impact projects at low cost

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Data Quadrant Champion

WordPress.com Ratings

89 Likeliness to Recommend

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Ardi S.

From business websites to personal blogs

Likeliness to Recommend

Pros

Serena S.

Reliable service. Helps you standout!

Likeliness to Recommend

Pros

Cons

Ivan B.

It should allow more optimizations and adjustments

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Content Curation / Library Controls

Editorial Workflow

Web Experience Management Integration

Content Optimization

Personalization/Audience Targeting

Multi-Channel Distribution

Content Analytics

Editorial Calendar

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support