Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.2 /10

441 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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2025 Data Quadrant Champion

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Data Quadrant Champion

2022

4 Top Rated Capabilities

3 Top Rated Features

2022

2021 Data Quadrant Champion

2021

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Trustworthy
Fair
Acts with Integrity

Feature Ratings

Average 84

Content Creation

Content Storage

Content Campaign Management

Content Curation / Library Controls

Editorial Workflow

Web Experience Management Integration

Content Optimization

Personalization/Audience Targeting

Multi-Channel Distribution

Content Analytics

Editorial Calendar

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

NANCY M.

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

WORDPRESS IS THE BEST FOR INFORMATION WEBSITES

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WORDPRESS IS SO EASY TO USE AND IT IS USER FRIENDLY

What is your favorite aspect of this product?

MAKE THE WEBSITE WITH THEIR PROGRAM WAS THE BEST

What do you dislike most about this product?

NOTHING EVERYTHING ABOUT THE PRODUCT IS THE BEST.

What recommendations would you give to someone considering this product?

RIGHT NOW THEY ARE GIVING 60 DAY TRIAL PERIOD

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kishan K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Very Easy to Use & Great Collaborative Tool

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Over the years I've used WordPress, but it's one of the technologies I use for self-employment most frequently. WordPress includes a number of integrated tools for rapidly adding links, clearly inserting pictures and formating them, and adding smart tags. The application makes the management and maintenance of the website easier and has helped me a lot. There is no easier alternative to WordPress if you do not fear to Google some code. That all things differentiate Wordpress.com from other similar software or platform.

What is your favorite aspect of this product?

It's easy to start with WordPress. Many topics and plugins may be developed without programming knowledge on any sort of website. WordPress provides access to several plugins that users may employ to adapt their website to their requirements and objectives. WordPress can be built into many CRM systems, a benefit that is not enough for large businesses merely having a CMS occasionally. Support for diving in and resolving problems is very good and immediately available.

What do you dislike most about this product?

WordPress has an obsolete feeling. It has been a long time to provide a more sophisticated interface, but I don't feel the corporation has accomplished that. The interface is extremely barebones, without a great deal of color, thus navigating this platform is tough. This is one thing I dislike most about WordPress.

What recommendations would you give to someone considering this product?

If a website is needed for your company and if you don't have a lot of money to invest, you want a good standard website, then use WordPress. WordPress is the finest alternative you have if you require a website, eCommerce, or a blog. WordPress allows you to optimize all your aesthetic look and contents, and it is certainly appealing to your visitors. it is highly intuitive and easy to use, responsive. WordPress is light, installable, developable, and maintainable.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Beautiful, customer forward thinking software!

Likeliness to Recommend

10 /10

Pros

Performance Enhancing
Saves Time
Respectful
Helps Innovate

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Data Quadrant Champion

WordPress.com Ratings

89 Likeliness to Recommend

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

NANCY M.

WORDPRESS IS THE BEST FOR INFORMATION WEBSITES

Likeliness to Recommend

Pros

Kishan K.

Very Easy to Use & Great Collaborative Tool

Likeliness to Recommend

Pros

Beautiful, customer forward thinking software!

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Content Curation / Library Controls

Editorial Workflow

Web Experience Management Integration

Content Optimization

Personalization/Audience Targeting

Multi-Channel Distribution

Content Analytics

Editorial Calendar

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support