


What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Reliable
- Fair
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Creation
Content Storage
Content Campaign Management
Editorial Workflow
Content Curation / Library Controls
Web Experience Management Integration
Content Optimization
Multi-Channel Distribution
Personalization/Audience Targeting
Content Analytics
Editorial Calendar
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
DAVID K.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2021
Simple platform to build your site with
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Easy to set up your site with their templates.
What is your favorite aspect of this product?
Very user friendly.
What do you dislike most about this product?
requires a lot of plug ins to enhance your site and they do not always work well or how you want.
What recommendations would you give to someone considering this product?
enhance the features.
Pros
- Helps Innovate
- Continually Improving Product
- Includes Product Enhancements
- Appreciates Incumbent Status
Please tell us why you think this review should be flagged.

Arnold W.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2021
Website to build professional website
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
The difference between this platform called WordPress.com and others is its ease of being able to edit, upload files and do it quickly, many other companies offer plans that do not meet the requirements of their customers and this is not good for the company nor for the user, there must be methods such as WordPress.com to know that this site is on the right track, apart from its very easy to contact technical support.
What is your favorite aspect of this product?
The best thing about WordPress.com is the way the page is formed, its simplicity, its ability to do almost any website construction in a professional way with the support of a company so recognized and used worldwide is the most important thing. our data, information will be safe by the security provided by the WordPress.com team. Besides we have many different plugins and for each objective that you want to achieve
What do you dislike most about this product?
The site is very well designed to achieve many options for the user and good development of the website, which provides many tools but unfortunately this has a cost that seems a bit high, I would like you to modify the costs of use a little to be a little more relevant in terms of similar companies that offer similar services and stand out from them. that's the only negative thing I have to comment on at the moment
What recommendations would you give to someone considering this product?
I have been using the service for a long time and it has never given me problems, which means that it is a service that is worth thinking about and using, even recommending to family and colleagues, it makes our work and modification easier. It has also been running for a long time and that means that its quality is above average. I am very demanding with the services that I acquire and this is undoubtedly one of the best for now
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.

Jared S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted May 2021
Unrestricted web construction
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
As is already known and well known, it is not the only platform that builds web pages, in fact, it is one among millions and millions of similar sites, but this web page differs in that its quality is one of the best and its variety of plugins and Templates is very extensive which makes the platform a total success and what technical support is not the best is currently in its field, normally this type of detail makes the platforms rise like foam and these to place competition should keep an eye out and take the lead from wordpress.com.
What is your favorite aspect of this product?
The ease in which I can edit a website is quite excellent and from what seems extraordinary to me that this platform exists, wordpress.com has no limitation when editing a template or web page in fact it is one of the best and without so much problem and without as many errors as other platforms, fabrics that I used previously tend to be constantly updated, which indicates that it corrects many errors that appear over time and this is something that spoke very well of the platform
What do you dislike most about this product?
I would like there to be templates and plugins for free in some cases not in all, I would also like to be able to associate my Telegram account and be able to edit From there, that is, I had a menu where I can access Wordpress.com Or on the contrary where you can save you can do Telegram . Because things would be much easier for me. When working and coordinating with a client or something similar, the platform is fine and I am happy with it.
What recommendations would you give to someone considering this product?
If you have had the opportunity to use a page or web developer platform, you should give Wordpress.com the opportunity because it is very versatile, very fast and very easy to use, there are also many tutorials on my internet that could help us if we do not know something simple We also have technical support that can solve any problem that arises from now on, always Wordpress.com because it is one of the best at its job.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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