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Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.2 /10

452 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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2025 Data Quadrant Champion

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Data Quadrant Champion

2022

4 Top Rated Capabilities

3 Top Rated Features

2022

2021 Data Quadrant Champion

2021

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Fair
Trustworthy
Acts with Integrity

Feature Ratings

Average 84

Content Creation

Content Storage

Content Campaign Management

Editorial Workflow

Content Curation / Library Controls

Web Experience Management Integration

Content Optimization

Multi-Channel Distribution

Personalization/Audience Targeting

Content Analytics

Editorial Calendar

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Customization

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Pratik P.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Most useful software for website prototyping

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

The easiest and fun feature of the WordPress that I like the most is DRAG & DROP Functionality, making the easy for website designing. Also, it has rich support of the in-built Plugins that can develop a professional website in minutes.

What is your favorite aspect of this product?

-> Drag & Drop Functionality for easy development of the Websites -> In-built Plugins available. The loving thing is the Customization available.

What do you dislike most about this product?

I am very much satisfied with its ample amount of features available in it. The only thing that needs improvements is to increase Themes's availability and make sure the availability of themes is at a cheaper price for the users.

What recommendations would you give to someone considering this product?

I recommend using this software for the initial prototyping to design the website for professional or for the learning purpose. It has rich features and plugins which boost your knowledge for learning website development.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Ken F.

Role: Industry Specific Role
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Handy with lots of Features and Plugins Available.

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

With Wordpress.com everything you need is available on the one site, with a easy to install dashboard and plenty of free and paid plugins available. Wordpress has been around for many years and is always improving things and seem to be on top of any issues that might arise.

What is your favorite aspect of this product?

How easy it is to get a site up and running and how easy it is to add on plugins to your website. Any time things can be made easier with less chance for problems its a win for me.

What do you dislike most about this product?

Really the only thing that ever bugged me about it was how hard it was to make the look of your site totally change. While I am sure there are 3rd party plugins that will help with that, its the one area I found they lacked in.

What recommendations would you give to someone considering this product?

Like any new software/service you are looking at, have a good look at the features available and if your unsure on anything drop them a email. I have always found this a good way to find good companies who reply with helpful info, vs ones who ignore you.

Pros

Continually Improving Product
Helps Innovate
Reliable
Enables Productivity

Mahek V.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Drag & Drop for Webpage

Likeliness to Recommend

7 /10

What differentiates WordPress.com from other similar products?

Drag and drop can make your website. Plug in is used for integrating apps.

What is your favorite aspect of this product?

We can develop our own website by just drag and drop. We can also do SEO by adding plug in. It has unlimited email support.

What do you dislike most about this product?

Payment integration is not easy and not in basic plan. Limited themes available. Theme is more expensive. Sometimes it takes too much time to load the website.

What recommendations would you give to someone considering this product?

It is easy to use for those who have less knowledge of coding. Very much satisfied with the features and functionality provided currently. The best software to develop websites for the beginner.

Pros

Effective Service
Inspires Innovation
Caring
Saves Time

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Data Quadrant Champion

WordPress.com Ratings

89 Likeliness to Recommend

96 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Pratik P.

Most useful software for website prototyping

Likeliness to Recommend

Pros

Ken F.

Handy with lots of Features and Plugins Available.

Likeliness to Recommend

Pros

Mahek V.

Drag & Drop for Webpage

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Editorial Workflow

Content Curation / Library Controls

Web Experience Management Integration

Content Optimization

Multi-Channel Distribution

Personalization/Audience Targeting

Content Analytics

Editorial Calendar

Vendor Capability Ratings

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Ease of Customization

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

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