WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 84

Content Creation

86

Content Storage

85

Content Campaign Management

84

Editorial Workflow

84

Content Curation / Library Controls

84

Web Experience Management Integration

83

Content Optimization

83

Multi-Channel Distribution

82

Personalization/Audience Targeting

82

Content Analytics

82

Editorial Calendar

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Customization

84

Ease of Implementation

84

Business Value Created

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Ease of IT Administration

82

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

CLAUDIO D.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Fantastic tool Always improved and bit pricey

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Is fast, safe, with a fair price, they work hard in any problem you present. If there is something perfect in Web, that is wordpress.com

What is your favorite aspect of this product?

The Support it's at the Twilight Zone (and that is good)

What do you dislike most about this product?

Sometimes you must code a little bit more than you may be able to do and some plugins are very expensive prices

What recommendations would you give to someone considering this product?

WordPress.com is far better and safe than self-hosted

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Farid C.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Flexible and Adaptable for Changing Needs

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

User friendly and responsive

What is your favorite aspect of this product?

WordPress is an open source software and any one can use

What do you dislike most about this product?

Vulnerable and attractive to hackers since it’s an open source.

What recommendations would you give to someone considering this product?

User-friendly—Even for Beginners

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Helps Innovate

Parag G.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Its good and easy to use.

Likeliness to Recommend

7 /10

What differentiates WordPress.com from other similar products?

Easy to use!

What is your favorite aspect of this product?

If you need a website and you don't have much time wordpress is a great platform.

What do you dislike most about this product?

Fully Customization of the website as I want

What recommendations would you give to someone considering this product?

It's good and easy to use as I mentioned earlier but when it comes to customization it's not that good according to me.

Pros

  • Saves Time
  • Efficient Service
  • Effective Service
  • Caring

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