


What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Reliable
- Fair
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Creation
Content Storage
Content Campaign Management
Editorial Workflow
Content Curation / Library Controls
Web Experience Management Integration
Content Optimization
Multi-Channel Distribution
Personalization/Audience Targeting
Content Analytics
Editorial Calendar
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
CLAUDIO D.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Apr 2021
Fantastic tool Always improved and bit pricey
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Is fast, safe, with a fair price, they work hard in any problem you present. If there is something perfect in Web, that is wordpress.com
What is your favorite aspect of this product?
The Support it's at the Twilight Zone (and that is good)
What do you dislike most about this product?
Sometimes you must code a little bit more than you may be able to do and some plugins are very expensive prices
What recommendations would you give to someone considering this product?
WordPress.com is far better and safe than self-hosted
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Farid C.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Apr 2021
Flexible and Adaptable for Changing Needs
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
User friendly and responsive
What is your favorite aspect of this product?
WordPress is an open source software and any one can use
What do you dislike most about this product?
Vulnerable and attractive to hackers since it’s an open source.
What recommendations would you give to someone considering this product?
User-friendly—Even for Beginners
Pros
- Trustworthy
- Respectful
- Fair
- Helps Innovate
Please tell us why you think this review should be flagged.
Parag G.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Apr 2021
Its good and easy to use.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Easy to use!
What is your favorite aspect of this product?
If you need a website and you don't have much time wordpress is a great platform.
What do you dislike most about this product?
Fully Customization of the website as I want
What recommendations would you give to someone considering this product?
It's good and easy to use as I mentioned earlier but when it comes to customization it's not that good according to me.
Pros
- Saves Time
- Efficient Service
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
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