WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 84

Content Creation

86

Content Storage

85

Content Campaign Management

84

Editorial Workflow

84

Content Curation / Library Controls

84

Web Experience Management Integration

83

Content Optimization

83

Multi-Channel Distribution

82

Personalization/Audience Targeting

82

Content Analytics

82

Editorial Calendar

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Customization

84

Ease of Implementation

84

Business Value Created

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Ease of IT Administration

82

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Thomas B S.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Great platform to support eCommerce & content site

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The opensource nature of Wordpress and the HUGE plugin marketplace make this platform stand out

What is your favorite aspect of this product?

I love the wide variety of plugins available to tackle just about any project. From marketing campaigns to unique digital product or LMS platforms, Wordpress can do it all!

What do you dislike most about this product?

Because Wordpress is so ubiquitous in the online space, there are always new hacks coming out taking advantage of newly discovered security holes. Your entire site can end up being wiped out if you don't keep things up-to-date.

What recommendations would you give to someone considering this product?

Make sure to enable automatic updates & plugin updates. Do you homework on which plugins you integrate (only use active projects!).

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Elvis C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

An intuitive content publishing tool.

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Basic search engine optimization techniques or tools. Basic site statistics are available, while higher plans offer the opportunity to incorporate Google Analytics. Social media integration or the option to automatically share posts on Facebook, Twitter and other platforms.

What is your favorite aspect of this product?

I like to manage photos, videos and media files, it's simple, with WordPress.com. It allows me to drag and drop elements onto a web page using the Gutenberg visual block editor.

What do you dislike most about this product?

In terms of technical customization and advanced settings, WordPress.com offers less options.

What recommendations would you give to someone considering this product?

I suggest WordPress.com because it has easy-to-use features for content publication and is perfect for starting and maintaining blogs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jorge A.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Blogs and websites without technical experience

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

It stands out for the reason that it has a variety of service levels, from free to premium, allowing you to choose the option that best suits your budget and needs.

What is your favorite aspect of this product?

I love that the WordPress.com community is so active, as it allows me to share experiences, get advice, and receive feedback.

What do you dislike most about this product?

I don't like the free plan because WordPress.com's ads can be intrusive and hurt my experience.

What recommendations would you give to someone considering this product?

I highly recommend the platform because it offers a wide range of themes and design options that allow you to beautifully customize your website.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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