WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 84

Content Creation

86

Content Storage

85

Content Campaign Management

84

Editorial Workflow

84

Content Curation / Library Controls

84

Web Experience Management Integration

83

Content Optimization

83

Multi-Channel Distribution

82

Personalization/Audience Targeting

82

Content Analytics

82

Editorial Calendar

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Customization

84

Ease of Implementation

84

Business Value Created

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Ease of IT Administration

82

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Halimat I.

  • Role: Operations
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Easier to use and reliable enough

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

It has multitude of plugins which makes it a better situation to develop any website type

What is your favorite aspect of this product?

I like the costs of Wordpress, they are not not expensive yet it comes with more Wordpress themes to customise to create a good professional looking website

What do you dislike most about this product?

You need to edit themes and plugins to secure your website from attacks as most free themes and plugins come with security vulnerability

What recommendations would you give to someone considering this product?

If you need a professional CMS, consider Wordpress

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Efficient Service

Hulnalk S.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Powerful for Marketing

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

The platform has exclusive sales support

What is your favorite aspect of this product?

The security of every sales data is well maintained

What do you dislike most about this product?

The intuitive approach makes it best

What recommendations would you give to someone considering this product?

This is a powerful and unmetered tool

Pros

  • Enables Productivity
  • Trustworthy
  • Caring
  • Saves Time

Carlos E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

To create custom pages and posts

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Provides automated maintenance, eliminating the need to worry about backups or software updates. Provides web hosting included makes it easy to set up a website.

What is your favorite aspect of this product?

With the “Gutenberg” visual block editor, I can quickly and easily create unique pages and posts by dragging and dropping content blocks, which is something I like about WordPress.com. Without requiring programming knowledge, I am able to work on both free and premium themes that are customizable.

What do you dislike most about this product?

Advanced customization is limited by the lack of access to the site code, particularly for free and basic plans.

What recommendations would you give to someone considering this product?

I recommend WordPress.com, it provides information on site traffic, referral sources, and post popularity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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