


What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Reliable
- Fair
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Creation
Content Storage
Content Campaign Management
Editorial Workflow
Content Curation / Library Controls
Web Experience Management Integration
Content Optimization
Multi-Channel Distribution
Personalization/Audience Targeting
Content Analytics
Editorial Calendar
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Halimat I.
- Role: Operations
- Industry: Shipping
- Involvement: End User of Application
Submitted Sep 2024
Easier to use and reliable enough
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It has multitude of plugins which makes it a better situation to develop any website type
What is your favorite aspect of this product?
I like the costs of Wordpress, they are not not expensive yet it comes with more Wordpress themes to customise to create a good professional looking website
What do you dislike most about this product?
You need to edit themes and plugins to secure your website from attacks as most free themes and plugins come with security vulnerability
What recommendations would you give to someone considering this product?
If you need a professional CMS, consider Wordpress
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Hulnalk S.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Sep 2024
Powerful for Marketing
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
The platform has exclusive sales support
What is your favorite aspect of this product?
The security of every sales data is well maintained
What do you dislike most about this product?
The intuitive approach makes it best
What recommendations would you give to someone considering this product?
This is a powerful and unmetered tool
Pros
- Enables Productivity
- Trustworthy
- Caring
- Saves Time
Please tell us why you think this review should be flagged.

Carlos E.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
To create custom pages and posts
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Provides automated maintenance, eliminating the need to worry about backups or software updates. Provides web hosting included makes it easy to set up a website.
What is your favorite aspect of this product?
With the “Gutenberg” visual block editor, I can quickly and easily create unique pages and posts by dragging and dropping content blocks, which is something I like about WordPress.com. Without requiring programming knowledge, I am able to work on both free and premium themes that are customizable.
What do you dislike most about this product?
Advanced customization is limited by the lack of access to the site code, particularly for free and basic plans.
What recommendations would you give to someone considering this product?
I recommend WordPress.com, it provides information on site traffic, referral sources, and post popularity.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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