Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.2 /10

441 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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2025 Data Quadrant Champion

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Data Quadrant Champion

2022

4 Top Rated Capabilities

3 Top Rated Features

2022

2021 Data Quadrant Champion

2021

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Trustworthy
Fair
Acts with Integrity

Feature Ratings

Average 84

Content Creation

Content Storage

Content Campaign Management

Content Curation / Library Controls

Editorial Workflow

Web Experience Management Integration

Content Optimization

Personalization/Audience Targeting

Multi-Channel Distribution

Content Analytics

Editorial Calendar

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

akshaj m.

Role: Student Academic
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use, amazing product

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com is more user-friendly than others. It's easy for beginners.

What is your favorite aspect of this product?

he best part is its ease of use. Makes website building simple.

What do you dislike most about this product?

The limited customization options are a downside. Wish for more flexibility.

What recommendations would you give to someone considering this product?

For considering WordPress.com, know it's great for starters. But if you need more control, maybe look at other options too.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Yash W.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy customization for deplying websites quickly

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com stands out with its user-friendly interface, extensive customization options, and a vast community. It offers numerous themes and plugins, making it versatile for various website needs. Its ease of use and strong support network make it a go-to choice for both beginners and professionals.

What is your favorite aspect of this product?

WordPress.com is different because it easy to use and has free options. Other products maybe not free or harder to use. WordPress.com is good for blogs and websites, with lots of designs. Other products might not have as much designs or be as simple.

What do you dislike most about this product?

Wordpress.com makes it hard to change how your blogs looks. They give limited designs and stuff. Also, it's not so easy to use for new people. They should make it simpler.

What recommendations would you give to someone considering this product?

If you think to use Wordpress.com, it's good for blogs and small sites. Easy to start and lots of designs. But, if you want do big things, maybe not best. Costs for extra stuff. Look other options too, for more controls and features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Suzan P.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Too much time=too much money

Likeliness to Recommend

7 /10

What differentiates WordPress.com from other similar products?

As a small business owner that's now transferred, and runs/owns a business in Downtown San Francisco ( I have tried to utilize Wordress prior several times within the past decade), I do not have the time, energy, or outright costs to spend the amount of time to deal with a super-busy back-end like they have, when there are super simple interfaces like Weebly out there, where I can get my Business advertized, clearly, efficiently, and QUICKLY without having to deal with the mess on the back-end. If I did spend my money going with Wordpress, I'd have to hire an IT manager full-time, which is just too expensive for me to do unfortunately.

What is your favorite aspect of this product?

SEO is great with Wordpress. This is why I keep circling-around to see if they've made things simpler for me to use

What do you dislike most about this product?

too complicated

What recommendations would you give to someone considering this product?

logics/simplicity- wordpress doesn't have that. You'd have to litearlly hire an IT manager (unless you're already in that industry and know how that works). I am an educator, who can't afford to deal with 'busy' and complicated interfaces on the back-end. I need a clear, clean-cut webiste, without any complications when I need to update information for my business online. Wordpress is just too complicated, and seems to eat-up my time when I try to update anything for my business' online information. I do not have the time, energy, or money to deal with that unfortunately. They do, however have great SEO features,

Pros

Trustworthy
Efficient Service
Effective Service
Client Friendly Policies

Cons

Less Productive
Less Caring
Wastes Time

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Data Quadrant Champion

WordPress.com Ratings

89 Likeliness to Recommend

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

akshaj m.

Easy to use, amazing product

Likeliness to Recommend

Pros

Yash W.

Easy customization for deplying websites quickly

Likeliness to Recommend

Pros

Suzan P.

Too much time=too much money

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Content Curation / Library Controls

Editorial Workflow

Web Experience Management Integration

Content Optimization

Personalization/Audience Targeting

Multi-Channel Distribution

Content Analytics

Editorial Calendar

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support