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Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.2 /10

453 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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2025 Data Quadrant Champion

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Data Quadrant Champion

2022

4 Top Rated Capabilities

3 Top Rated Features

2022

2021 Data Quadrant Champion

2021

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Fair
Trustworthy
Acts with Integrity

Feature Ratings

Average 84

Content Creation

Content Storage

Content Campaign Management

Editorial Workflow

Content Curation / Library Controls

Web Experience Management Integration

Content Optimization

Multi-Channel Distribution

Personalization/Audience Targeting

Content Analytics

Editorial Calendar

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Customization

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Vikas B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

there are thousands of free themes.

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

with other tools, you only have a few design choices. wordpress is different because there are thousands and thousands of free and paid themes to choose from.

What is your favorite aspect of this product?

i love that i can change the entire look of my website with just one click by installing a new theme. i found the perfect design for my bakery business for free.

What do you dislike most about this product?

many of the free themes are not very good quality and they have no support if something goes wrong.

What recommendations would you give to someone considering this product?

you can find a beautiful design for any type of business, but be careful with the quality of free themes.

Pros

Enables Productivity
Caring
Fair
Helps Innovate

Cons

Less Efficient Service

Nikhil A.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2025

Most Efficient Content Management Hub

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

it stands out with managed hosting, built-in plugins, and SFTP-SSH access on higher plans, unlike self-hosted alternatives. Its REST API and Jetpack integration simplify development, though customization is limited compared to WordPress.org’s full control.

What is your favorite aspect of this product?

I love it's REST API for seamless Next.js integration, enabling dynamic content updates for i-Community with a 20% performance boost. Its plugin ecosystem and reliable hosting make it a dev-friendly choice for MERN projects.

What do you dislike most about this product?

i dislike it's slow plugin load times most—it hampers Next.js site performance, requiring manual optimization, and its limited API flexibility slows integration with our MERN stack for i-Community projects.

What recommendations would you give to someone considering this product?

I would recommend WordPress.com for its robust CMS and plugin flexibility—perfect for scalable content sites. Ensure proper plugin testing, optimize hosting for traffic spikes, and leverage REST APIs for seamless Next.js integration to maximize efficiency.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Andrea D.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

A Flexible and User-Friendly Platform

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

ease of use

What is your favorite aspect of this product?

ease of use combined with powerful customization options

What do you dislike most about this product?

is the limited built-in functionality for advanced SEO and analytics

What recommendations would you give to someone considering this product?

1. Start with your goals: It’s great for blogs, portfolios, and small business sites — but if you need full control, consider the Business plan or WordPress.org. 2. Explore themes and plugins early: Choose a theme that matches your vision and check plugin availability for SEO, forms, and e-commerce needs. 3. Understand the plan limits: Features like custom plugins, advanced SEO, or Google Analytics require higher-tier plans. 4. Use the block editor: It’s intuitive and powerful — mastering it will save time and improve your site’s look. 5. Don’t overlook support: WordPress.com offers strong support options, especially on paid plans

Pros

Continually Improving Product
Fair
Includes Product Enhancements
Helps Innovate

Cons

Vendor Friendly Policies
Commodity Features
Less Efficient Service

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Data Quadrant Champion

WordPress.com Ratings

89 Likeliness to Recommend

96 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Vikas B.

there are thousands of free themes.

Likeliness to Recommend

Pros

Cons

Nikhil A.

Most Efficient Content Management Hub

Likeliness to Recommend

Pros

Andrea D.

A Flexible and User-Friendly Platform

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Editorial Workflow

Content Curation / Library Controls

Web Experience Management Integration

Content Optimization

Multi-Channel Distribution

Personalization/Audience Targeting

Content Analytics

Editorial Calendar

Vendor Capability Ratings

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Ease of Customization

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

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