Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.1 /10

398 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

6% Neutral

93% Positive

Pros

Reliable
Fair
Acts with Integrity
Helps Innovate

Feature Ratings

Average 85

Content Creation

Content Storage

Content Campaign Management

Editorial Workflow

Content Curation / Library Controls

Web Experience Management Integration

Content Optimization

Personalization/Audience Targeting

Content Analytics

Multi-Channel Distribution

Editorial Calendar

Vendor Capability Ratings

Average 83

Quality of Features

Ease of Implementation

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.8

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Suman R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Fantastic Product, Easy to use.

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Features, integration, and ease of use.

What is your favorite aspect of this product?

User-friendly interface, need less technical expertise.

What do you dislike most about this product?

Nothing, It's perfect

What recommendations would you give to someone considering this product?

It's a perfect solution for beginners, you can go with it.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Holly A.

Role: Public Sector
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Customized Website Experience

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The main difference between WordPress.com and WordPress.org lies in hosting and customization. WordPress.com is a hosted platform, meaning WordPress handles the hosting, security, and updates, while offering limited customization on lower-tier plans. WordPress.org, on the other hand, is self-hosted, allowing full control over customization, themes, and plugins, but requires users to manage their own hosting and maintenance.

What is your favorite aspect of this product?

WordPress.com offers several advantages, including an easy-to-use interface for beginners, customizable themes, built-in security, and SEO tools to enhance website visibility. It ensures mobile responsiveness, offers 24/7 customer support, and allows scalability through premium plans for growing websites. With automatic updates and backups, it provides a secure and reliable platform for creating and managing websites.

What do you dislike most about this product?

A disadvantage of WordPress.com is the limited customization options on lower-tier plans, restricting access to advanced themes and plugins. Additionally, users have less control over website code, which can hinder some design and functionality changes. Premium plans are required for more features, making it less cost-effective for those on a tight budget.

What recommendations would you give to someone considering this product?

Overall, WordPress.com is a user-friendly platform ideal for beginners and those who prefer a hassle-free, hosted solution with built-in security and updates. It offers ease of use but with limited customization unless upgraded to a premium plan. WordPress.org provides more control and flexibility, making it suitable for users with technical expertise or businesses needing advanced customization, though it requires self-hosting and ongoing maintenance. Both options have their strengths depending on user needs, with WordPress.com being more suitable for simplicity and WordPress.org for complete control.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Moiz G.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

The Web Tool You Didn’t Know You Needed

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

So, you’re thinking about WordPress.com? Let me tell you, it’s like that one friend who’s got it all together—stylish, efficient, and always on time.

What is your favorite aspect of this product?

The best part? Plugins. You’ll feel like a wizard with all the things you can do—optimize SEO, create snazzy layouts, even spy on your site visitors with analytics (in a totally non-creepy way, of course). And the block editor? It’s so easy, you’ll be designing like a pro in no time.

What do you dislike most about this product?

But hey, let’s not kid ourselves—customization can be a bit like trying to customize your lunch at a pre-set buffet. If you want to go rogue with features, you might feel limited. Still, for most needs, it’s a dream come true.

What recommendations would you give to someone considering this product?

Go ahead, give it a shot. Your future self will thank you!

Pros

Inspires Innovation
Security Protects
Helps Innovate
Reliable

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

WordPress.com Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Suman R.

Fantastic Product, Easy to use.

Likeliness to Recommend

Pros

Holly A.

Customized Website Experience

Likeliness to Recommend

Pros

Moiz G.

The Web Tool You Didn’t Know You Needed

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Editorial Workflow

Content Curation / Library Controls

Web Experience Management Integration

Content Optimization

Personalization/Audience Targeting

Content Analytics

Multi-Channel Distribution

Editorial Calendar

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support