Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.2 /10

441 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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2025 Data Quadrant Champion

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Data Quadrant Champion

2022

4 Top Rated Capabilities

3 Top Rated Features

2022

2021 Data Quadrant Champion

2021

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Trustworthy
Fair
Acts with Integrity

Feature Ratings

Average 84

Content Creation

Content Storage

Content Campaign Management

Content Curation / Library Controls

Editorial Workflow

Web Experience Management Integration

Content Optimization

Personalization/Audience Targeting

Multi-Channel Distribution

Content Analytics

Editorial Calendar

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Chloe A.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Between the Tags: Our Agency Life on WordPress.com

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

If there’s one tool that consistently holds up in both client builds and internal content pushes, it’s WordPress.com. I know, I know—some folks still treat it like it’s just for hobby bloggers from 2010. But honestly, that undersells it. For us, it’s been a rock-solid platform that hits that sweet spot between creative flexibility and SEO structure. Especially when you’re trying to wrangle both brand storytelling and technical performance into one site, WordPress.com doesn’t make you choose between one or the other.

What is your favorite aspect of this product?

One little trick I lean on a lot is the built-in sitemaps and structured data. It saves so much time during technical audits. Also, block-based editing has come a long way—it’s not as rigid as people think, especially if you know how to sneak in your own CSS or work with the Custom HTML blocks. And I love how clean and fast it plays with Core Web Vitals out of the box, especially compared to some of the drag-and-drop builders out there that load like they’re stuck in 2006.

What do you dislike most about this product?

Media management is still kind of a pain. I wouldn’t say it’s broken, but the media library can feel like a digital junk drawer when you’re managing tons of assets.

What recommendations would you give to someone considering this product?

If you’re in SEO and working hand-in-hand with creatives, WordPress.com is more than “just a blogging platform.” It’s reliable, fast, and plays nicely with both people and bots. I’d recommend it to any agency that wants to keep control of performance while giving content and design room to breathe. You just have to know how to push it past its “starter blog” reputation and make it work for your strategy.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Dennis M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

A Comprehensive and a Versatile Website Builder!

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Unlike any other website builder, WordPress has thousands of free and paid themes. Additionally, it contains a vast number of plugins that are suitable when building a website for purposes such as SEO and Ecommerce

What is your favorite aspect of this product?

WordPress has thousands of plugins that help me when developing websites. The Plugins are instrumental when it comes to conducting SEO, Ecommerce, and doing analytics in an easy fashion without having to code much.

What do you dislike most about this product?

WordPress meets all my needs. I couldn't ask for more

What recommendations would you give to someone considering this product?

They should switch from other website builders and use WordPress. The reason is because it contains a vast ecosystems of plugins and themes that are necessary when developing a websites or blogs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ricardo M.

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Better CMS in the current market.

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Easy to develop, even easier for the user. Really effective tools.

What is your favorite aspect of this product?

How easy to implement.

What do you dislike most about this product?

Limitations for SEO.

What recommendations would you give to someone considering this product?

Check if the SEO is enough for your project and consider the cost of paying licenses for some plugins.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Data Quadrant Champion

WordPress.com Ratings

89 Likeliness to Recommend

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Chloe A.

Between the Tags: Our Agency Life on WordPress.com

Likeliness to Recommend

Pros

Dennis M.

A Comprehensive and a Versatile Website Builder!

Likeliness to Recommend

Pros

Ricardo M.

Better CMS in the current market.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Content Curation / Library Controls

Editorial Workflow

Web Experience Management Integration

Content Optimization

Personalization/Audience Targeting

Multi-Channel Distribution

Content Analytics

Editorial Calendar

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support