WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 84

Content Creation

86

Content Storage

85

Content Campaign Management

84

Content Curation / Library Controls

84

Editorial Workflow

83

Web Experience Management Integration

83

Content Optimization

83

Multi-Channel Distribution

82

Personalization/Audience Targeting

82

Content Analytics

82

Editorial Calendar

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Customization

84

Ease of Implementation

84

Business Value Created

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Ease of IT Administration

82

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Vijendra R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Build Beautiful Website And Manage Content

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Small businesses may create websites using WordPress for nothing, saving them a tonne of money. It also gives a tonne of fantastically accessible formats and layouts, so I don't need to hire a professional engineer to design a website that any competent person can do. Due to the fact that there is no actual coding required, we end up saving a significant amount of time.

What is your favorite aspect of this product?

The best thing about WordPress, in my opinion, is that all we have to give in exchange is a little room and some help. The ability to configure any website in a distinctly quicker amount of time without engaging in any coding is quite cool. WordPress offers its users all the functionality they would expect to find on a website and is open-source so that users can modify it to suit their needs.

What do you dislike most about this product?

Security is a major concern because it is highly visible and could be compromised, harming a single self-made website. It will take a novice 2 to 3 days to understand exactly how WordPress's features operate. Additionally, I get the impression that if I make even one false click, it will take me a lot of time to figure out what's wrong with the support, which may be a big issue.

What recommendations would you give to someone considering this product?

Its simple setup requires no technical expertise. WordPress should be your choice if you don't want to worry about hosting, various additional tools, or special functionalities on your website. The numerous plugins that WordPress supports can be integrated. It is so vast & adjustable that you may design a full bespoke setup with the features you desire.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Transparent

Frank B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

WordPress offers many different directions

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress offers I believe one of the most extensive libraries of templates for those 1 person organizations up to SMEs. The ease of use of the product is one of the go-to factors for so many companies using this solution. Given its mass appeal across many different industries as well as areas that are specific to your industry. WordPress gives you the ability to start with a blank canvas or choose from one of the million-plus templates available to end users. The only thing that could slow down your progress, regarding using a pre-defined template, is the sheer number that is available for free as well as purchase.

What is your favorite aspect of this product?

The number of available add-ons to the WordPress applications, once again covering all areas and interests. Again, I will recommend purchasing from a reputable WordPress vendor. This will give you the ability to obtain updates to your WordPress solution, that have been vetted with your current site. You can create a website and have it up and running in a few hours.

What do you dislike most about this product?

I have no dislikes with regard to the product. I believe that potential users of WordPress, have to do their homework with regard to what direction they are looking to head into with WordPress. The more research you do, the more prepared you will be moving forward. Always look at what you are trying to achieve with WordPress, but also look into the future.

What recommendations would you give to someone considering this product?

Do your homework, don't pick a template that looks great and is really set up for the type of business you have or are looking to open up. I have seen to many times and have heard of these issues, where the template that they picked, will not really place nicely as a B2B site. It will require a lot of extra work and $$$ to get it where you need it to be. Most important I would recommend working with a WordPress designer and WordPress developer. The designer will give you the look and feel that you want, and the developer will make sure everything is working correct.

Pros

  • Efficient Service
  • Client Friendly Policies
  • Acts with Integrity
  • Helps Innovate

Cons

  • Security Frustrates

Dannirys U.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

is one of the simplest website builders out there

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

wordpress.com offers many tools to create simple and complex sites with thousands of customizations at your fingertips. Best of all, I think templates are a great base for making any individual or corporate website.

What is your favorite aspect of this product?

One of the most important features is its ability to quickly adapt to user needs. For example, if I want to add a design to my website, I'll find an option to embed it pretty easily on Wordpress.com, it's easy to set up, has excellent security, and content and user management.

What do you dislike most about this product?

problems with some plugins that you can disable the website.

What recommendations would you give to someone considering this product?

is a great tool for website builders, development experts, or first-timers. its best features is the large amount of customization you can perform.

Pros

  • Client Friendly Policies
  • Altruistic
  • Enables Productivity
  • Efficient Service

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