


What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Reliable
- Fair
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Creation
Content Storage
Content Campaign Management
Content Curation / Library Controls
Editorial Workflow
Web Experience Management Integration
Content Optimization
Multi-Channel Distribution
Personalization/Audience Targeting
Content Analytics
Editorial Calendar
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews

Marco O.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
It is very easy to create with WordPress
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
it can be differentiated in many ways and one is that all its plugins are paid and verified that they do not come from malicious creators, it is very important when it comes to the information that we create on each website is kept safe and this has a value when you have to answer for many things that happen on the website
What is your favorite aspect of this product?
The best thing about wordpress.com is that all its plugins and tools are very versatile and have great help for users who buy or acquire their service, therefore it is one of the best services to create web pages that exists, apart from that we have technical support permanently with them, the truth is that I am very happy with their platform so far
What do you dislike most about this product?
what I don't like about wordpress.com is the way you have to link to the domain, I feel it's a bit confusing for people who don't know much about the subject, it's still easy once you learn. I am currently using the same without problems so far
What recommendations would you give to someone considering this product?
I always recommend wordpress.com for its security and the way in which they handle the entire platform, it is very simple and fast and it meets what is required, which is to have a lot of tools to be able to edit the web pages that we are creating at our whim without any problem, I recommend it as long as you keep in mind that you must learn to use it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Charlie G.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2022
Easy to use and update. Very user friendly.
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress offers many modern themes to use for your website and gives you the optional addons for almost anything you want to accomplish.
What is your favorite aspect of this product?
User Friendly and easy to make updates
What do you dislike most about this product?
There is nothing that I dislike about this product.
What recommendations would you give to someone considering this product?
Using WordPress is the easiest way to get a website up and running from start to finish.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Dr. Anupama K.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Its the best content management platform out there
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Wordpress is simple to use and has tons of features and plugin to use and expand its usability.
What is your favorite aspect of this product?
We get wordpress developers very easily as there are many people skilled in it in India, at least.
What do you dislike most about this product?
Wordpress tends to have security issues once in a while that can be a hindrance.
What recommendations would you give to someone considering this product?
Here are my recommendations: - Determine the talent pool available in your city in terms of talent that can manage Wordpress - Consult a security consultant and get the infra secure to avoid issues
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Reliable
Cons
- Security Frustrates
Please tell us why you think this review should be flagged.
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