WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 84

Content Creation

86

Content Storage

85

Content Campaign Management

84

Content Curation / Library Controls

84

Editorial Workflow

83

Web Experience Management Integration

83

Content Optimization

83

Multi-Channel Distribution

82

Personalization/Audience Targeting

82

Content Analytics

82

Editorial Calendar

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Customization

84

Ease of Implementation

84

Business Value Created

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Ease of IT Administration

82

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Afton B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

One of the easiest and best CMS available.

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The features of WordPress that I find most appealing are numerous. The WordPress website may be tastefully modified using a variety of free extensions because it is free software and available to everyone. However, WordPress might be readily modified and customized as we choose with extensive coding skills. It serves as a one-stop shop for creating multifunctional professional web sites.

What is your favorite aspect of this product?

The accessibility of WordPress is its best feature. I'm by no way tech savvy, therefore I like that the software is simple enough for users of any skill level. We utilize the platform to make customer websites as well, and we can simply show them how to use the administration so they feel compelled to make adjustments as they like.

What do you dislike most about this product?

When it came to shielding real individuals with names from hate crimes and assaults by apprehensions who use the WordPress platform anonymously, the Preconfigure trust & safety team is essentially useless. You must build and maintain a number of plugins to meet your demands because the code design is not best in class and there have been multiple security breaches.

What recommendations would you give to someone considering this product?

Individual websites, forums, and online stores you can use WordPress to build whatever you desire. There are an infinite amount of paid WordPress themes accessible. WordPress is dependable, strong, and flexible. A versatile CMS is WordPress. Its user-friendly design has all menu options grouped according to their features. You are going to lose a lot of convenience and if you're still not using it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vipul G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Fantastic Website Creation tool

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress holds around 60% of the web market which makes it easier to find support and plugins for WordPress. There are plenty of themes and plugins available which makes the website creation process a lot easier. Its unique drag and drop features help a lot in completing tasks in less time. Other products like it in the market also have this feature but their community support is very less on the internet thus we have to remain limited to the official plugins and support only.

What is your favorite aspect of this product?

The best of it is its simplicity. I can be easily used even if you don't have professional training. It provides a drag and drops feature to make websites in less time. The best part about it is that we can also customize the layouts and elements according to our needs and can shape them accordingly. It reduces the manual labor of writing code by providing various plugins and builder options.

What do you dislike most about this product?

It requires regular updates. We can opt for the automatic updates as well but that doesn't come with the plugins. If we miss out on any updates of plugins it can lead our website to numerous vulnerabilities as here we don't have control over the code of plugins.

What recommendations would you give to someone considering this product?

I would definitely recommend this product if you want to make websites without writing much of the code and if you are looking for something where you don't have to deal with the backend. It is best product for building projects like small business websites etc.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jill G.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Industry standard for content management

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

WordPress is the leading content management software. It is used on over 450 million websites, and for most of the websites with blogs.

What is your favorite aspect of this product?

Since the software is open source, it is free, and new plugins become available frequently. This makes the software available to small, mid-sized, and big businesses alike. WordPress has hundred of free themes available. WordPress allows quite a bit of customization, if you know a bit about HTML and CSS, even though much of the customization can be done by "drag and drop" tools. You can opt to purchase reasonably-prices themes and plugins as well.

What do you dislike most about this product?

If you install too many plugins, you can "break" your theme customization.

What recommendations would you give to someone considering this product?

Try out several themes before you settle upon your final design. If you want to do a lot of customization, purchase a pro theme and/or hire a professional to help you! Do not install too many plugins, but consider a few key ones instead. If you plan to have lots of content and a blog vs. static web pages, consider a media library plugin. Also consider how you will build your site--using the WordPress Editor or another tool like Elementor.

Pros

  • Reliable
  • Efficient Service
  • Includes Product Enhancements
  • Helps Innovate

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