Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.1 /10

398 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

6% Neutral

93% Positive

Pros

Reliable
Fair
Acts with Integrity
Helps Innovate

Feature Ratings

Average 85

Content Creation

Content Storage

Content Campaign Management

Editorial Workflow

Content Curation / Library Controls

Web Experience Management Integration

Content Optimization

Personalization/Audience Targeting

Content Analytics

Multi-Channel Distribution

Editorial Calendar

Vendor Capability Ratings

Average 83

Quality of Features

Ease of Implementation

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.8

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Chad R.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Plug, Play, Publish: WordPress in Action.

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com has become a reliable tool in our IT department, serving as the backbone for hosting our agency’s blogs, campaign microsites, and client portals. Its ease of use and adaptability make it a standout platform for managing web content without requiring extensive technical expertise, which is a major win when supporting creative teams that often need quick turnarounds.

What is your favorite aspect of this product?

One of the features that shines brightest is the plugin ecosystem, even on WordPress.com’s managed hosting. Whether it’s SEO optimization, advanced analytics, or contact forms, there’s a plugin for nearly every marketing need. The block editor is another gem—it’s intuitive and allows for creative layouts without writing code. For our agency, this means creatives can experiment with designs while IT ensures functionality and performance.

What do you dislike most about this product?

Customization beyond the themes and plugins provided can be restrictive compared to WordPress.org. There are times when we’ve had to adjust expectations because a specific client request wasn’t possible without moving to self-hosted WordPress.

What recommendations would you give to someone considering this product?

WordPress.com has drastically reduced the time it takes to create and launch digital assets. It also keeps everything centralized, making backups and updates a breeze for our IT team. Clients love the polished look of the sites we deliver, and the marketing team appreciates how user-friendly it is for ongoing content updates.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tuot N.

Role: Information Technology
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com stands out from other similar products due to its unique combination of features, flexibility, and ecosystem

What is your favorite aspect of this product?

Ease of use for beginners. Scalability and customization.

What do you dislike most about this product?

For users who prioritize advanced customization or budget-friendly scalability, WordPress.com can feel restrictive or expensive. It’s a fantastic platform for beginners and bloggers, but power users or businesses looking for flexibility might find its limitations frustrating.

What recommendations would you give to someone considering this product?

Begin with the free plan to test the platform and understand its features. Upgrade to a paid plan when you’re ready for advanced tools like a custom domain, enhanced customization, or monetization options.

Pros

Reliable
Enables Productivity
Efficient Service
Saves Time

Sarahi R.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Stands out from similar products due to its powerful combination of ease of use scalability

What is your favorite aspect of this product?

It´s incredible felixibility. Whether you are building a simple blog, a dynamic portfolii or a fully functional ecommerce site

What do you dislike most about this product?

Is the limitation on advanced customization options

What recommendations would you give to someone considering this product?

Define yout goals, and use the support resources

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

WordPress.com Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Chad R.

Plug, Play, Publish: WordPress in Action.

Likeliness to Recommend

Pros

Tuot N.

Easy to use

Likeliness to Recommend

Pros

Sarahi R.

Easy to use

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Editorial Workflow

Content Curation / Library Controls

Web Experience Management Integration

Content Optimization

Personalization/Audience Targeting

Content Analytics

Multi-Channel Distribution

Editorial Calendar

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support