WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 84

Content Creation

86

Content Storage

85

Content Campaign Management

84

Content Curation / Library Controls

84

Editorial Workflow

83

Web Experience Management Integration

83

Content Optimization

83

Multi-Channel Distribution

82

Personalization/Audience Targeting

82

Content Analytics

82

Editorial Calendar

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Customization

84

Ease of Implementation

84

Business Value Created

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Ease of IT Administration

82

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Vendor Support

78

WordPress.com Reviews

Bhawna A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great Application

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Easy to use interface Flawless writing experience

What is your favorite aspect of this product?

Uninterrupted writing and sharing Unique font styles

What do you dislike most about this product?

Good to go nothing to dislike

What recommendations would you give to someone considering this product?

Highly recommended application for the blog creators

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Donna A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

WordPress is a great sight for website building.

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

The best part regarding WordPress is that we may produce our web site without knowing the way to code. Those who don’t know how to code will simply utilize this program to urge their website up and running. WordPress additionally includes a large number of themes, that is another of its best characteristics. I likable the SEO tools of this software which my website may be highlighted in several search engines similar to Google, the installation of the themes is easy and it’s wonderful support.

What is your favorite aspect of this product?

I like that WordPress makes it simple to feature new content to your website, whether it’ a blog or a page. And it’ additionally incredibly easy to use and set up the menus, add photos, etcetera It’ a really easy platform if you aren’t an HTML or CSS expert. However at an equivalent time, HTML and CSS specialists will assist you set it up so you get the simplest possible version.

What do you dislike most about this product?

Due to its popularity security may be a massive issue for WordPress because it becomes a victim of loads of hacks and spam. Conjointly with no built-in security or firewall, you wish to buy third-party protection to stay your website safe from cyber attacks.

What recommendations would you give to someone considering this product?

If you’ve got no previous experience in coding and you’re trying forward to making your website for whatever purpose, WordPress is the best 1st step on a long staircase, and believe me, you won’t even stumble.

Pros

  • Enables Productivity
  • Trustworthy
  • Inspires Innovation
  • Caring

Jaydeep S.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Fantastic tools to creating websites and blogs

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress is very simple content management tool. it is help me lot creating websites and blogs very easily. In WordPress using plugin i can create and customize websites very easily. WordPress is awesome.

What is your favorite aspect of this product?

Using WordPress i can easily customize and create websites. Also adding plugg i can easly important and export content easily. it most faster to compare other tool.

What do you dislike most about this product?

Regular updates of WordPress some time it crash website. also WordPress should add feature of automatic backup if site

What recommendations would you give to someone considering this product?

it is fantastic content management tools . it very useful and user friendly interface..

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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