Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.2 /10

441 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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2025 Data Quadrant Champion

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Data Quadrant Champion

2022

4 Top Rated Capabilities

3 Top Rated Features

2022

2021 Data Quadrant Champion

2021

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Trustworthy
Fair
Acts with Integrity

Feature Ratings

Average 84

Content Creation

Content Storage

Content Campaign Management

Content Curation / Library Controls

Editorial Workflow

Web Experience Management Integration

Content Optimization

Personalization/Audience Targeting

Multi-Channel Distribution

Content Analytics

Editorial Calendar

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Hussain B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

A free open source tool where sky is the limit

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

It's free and open source, i.e you don't need to pay any fees to intall wordpress and create your website. Its completely free, and there are thousands of free plugins as well to use on your website. Only the premium ones that performs high end tasks are licensed and paid, and those are also not too expensive to use

What is your favorite aspect of this product?

Its open source and you can optimize it the way you, there is no boundaries or limitation in terms of designing and feature development

What do you dislike most about this product?

Dropshipping plugins or apps are not available on wordpress, so if you're dropshipper, sorry, my friend, go back to shopify

What recommendations would you give to someone considering this product?

Wordpress is a very powerful CMS, you can do almost anything here and maintenance cost is simply 0 (unless you hire IT specialists for it). So if you're new and looking to get a website, Wordpress is a go-to tool for it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Security Frustrates

Muzaffar S.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Great. Get it now. Don’t wait

Likeliness to Recommend

7 /10

What differentiates WordPress.com from other similar products?

It offers a lot of flexibility and has a multitude of options to choose from all being priced at a very reasonable pricing. An overall good solution for someone with less knowledge of coding and web development such as me

What is your favorite aspect of this product?

I love the aspect where we can integrate multiple tools and plugins to enhance the quality of content and experience with just a click and no hassle

What do you dislike most about this product?

Sometimes it’s really buggy and has issues with hosting services of websites. This has happened with me in two instances for two domains and is still an issue so it’s like a 2 in 100 chance of facing this. Rest is alright I don’t have any complaints

What recommendations would you give to someone considering this product?

Definitely get it if you’re starting out and want a great looking website or blog without having to hire a costly web developer

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Inspires Innovation

Cons

Vendor Friendly Policies
Under Delivered

Michael G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Great, free software

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

The power of the features for a free product

What is your favorite aspect of this product?

Admin permissions and being able to scale growing a company blog

What do you dislike most about this product?

Hard to customize design of pages at scale without a frontend dev

What recommendations would you give to someone considering this product?

Consider other options out there first (like Webflow) to see if the better design experience with those tools would suit your needs better

Pros

Includes Product Enhancements
Reliable
Enables Productivity
Security Protects

Cons

Commodity Features

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Data Quadrant Champion

WordPress.com Ratings

89 Likeliness to Recommend

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Hussain B.

A free open source tool where sky is the limit

Likeliness to Recommend

Pros

Cons

Muzaffar S.

Great. Get it now. Don’t wait

Likeliness to Recommend

Pros

Cons

Michael G.

Great, free software

Likeliness to Recommend

Pros

Cons

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Since last award

Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Content Curation / Library Controls

Editorial Workflow

Web Experience Management Integration

Content Optimization

Personalization/Audience Targeting

Multi-Channel Distribution

Content Analytics

Editorial Calendar

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support