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Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.1 /10

620 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Respectful
Transparent
Reliable
Trustworthy

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

Standard Templates

E-Commerce Integration

Social Media Integration

Digital Asset Management

Content Security

Analytics and Reporting

Translation Facilitation

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

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WordPress.com Reviews

Santosh K.

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Simplified website creation and management !

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com has numerous differentiators like customised plugins and resource utilization with customised themes. The intuitive interface of the platform is just so appealing that we do not have to encounter any issue. It is available from free to premium version. The hosting is full of compliance and quite secure. It has built in community features with advance personalised themes and strong engagement with users

What is your favorite aspect of this product?

It is easy to use and quite savvy for beginners and does not require in depth technical training to understand the features and functions. Managing a website with Wordpress.com is not difficult at all and easy to navigate and use in any business environment. The built in community features enables the fostering of connections and helps in bringing in creative expression in website creation and management end to end.

What do you dislike most about this product?

No dislikes at all

What recommendations would you give to someone considering this product?

Assess your business requirements first and then explore themes as per basic requirement. Engaging with the community is must and it is suggested to start ahead with free features initially and then slowly build upon with the upgrades and other premium versions

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Carlos R.

Role: Sales Marketing
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

budget blogging tool with most of the facilities

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

if you are an absolute beginner, then wordpress.com provides a user-friendly platform with built-in hosting where you can start a blog. it's my most loveable features of using it.

What is your favorite aspect of this product?

i love the huge pool of free themes and plugins to make my blog unique without knowing how to code.

What do you dislike most about this product?

the limited storage and customisation features on free plans can feel a bit restrictive as the blog grows.

What recommendations would you give to someone considering this product?

if you're a newbie blogger who is looking for an easy-to-use platform to start your blog with free plan then choose wordpress. if you are new to this web site,whatis. com is a good place for them to show up first. take note of the restrictions to free plans.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Thomas B S.

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Great platform to support eCommerce & content site

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The opensource nature of Wordpress and the HUGE plugin marketplace make this platform stand out

What is your favorite aspect of this product?

I love the wide variety of plugins available to tackle just about any project. From marketing campaigns to unique digital product or LMS platforms, Wordpress can do it all!

What do you dislike most about this product?

Because Wordpress is so ubiquitous in the online space, there are always new hacks coming out taking advantage of newly discovered security holes. Your entire site can end up being wiped out if you don't keep things up-to-date.

What recommendations would you give to someone considering this product?

Make sure to enable automatic updates & plugin updates. Do you homework on which plugins you integrate (only use active projects!).

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

WordPress.com Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Santosh K.

Simplified website creation and management !

Likeliness to Recommend

Pros

Carlos R.

budget blogging tool with most of the facilities

Likeliness to Recommend

Pros

Thomas B S.

Great platform to support eCommerce & content site

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

Standard Templates

E-Commerce Integration

Social Media Integration

Digital Asset Management

Content Security

Analytics and Reporting

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support