WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.1 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
8% Neutral
91% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

85

Content Workflow Management

85

E-Commerce Integration

84

Management Interface

84

Standard Templates

83

Social Media Integration

83

Digital Asset Management

83

Analytics and Reporting

83

Content Security

82

Translation Facilitation

82

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Ease of Implementation

84

Ease of Customization

83

Ease of IT Administration

83

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

79

WordPress.com Reviews

Serkan V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Greater flexibility in customizing page layouts

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

It's easy to use and set up, even for people with no technical experience. It offers a wide variety of themes and plugins to customize your website. It provides hosting and domain options, making it easy to manage your site. It has excellent technical support and a large user community. It's a secure and stable platform, with regular security updates.

What is your favorite aspect of this product?

Integration with email marketing tools like Mailchimp or Constant Contact to make it easier to create and manage mailing lists and email marketing campaigns. Advanced SEO features, such as the ability to optimize metadata more specifically and improve search engine rankings. More advanced programming options for developers, such as the ability to run custom code on the website.

What do you dislike most about this product?

The free version has limitations in terms of customization and functionality. It can be expensive if you need advanced features and decide to opt for paid plans. Technical support in the free version is limited. As it is a shared platform, there may be restrictions regarding code modifications and performance.

What recommendations would you give to someone considering this product?

If you're a beginner or on a budget, WordPress.com is a great option for creating a basic website. If you need more features and customization, consider opting for a paid plan that fits your needs. Keep your site up-to-date and secure by using WordPress and plugin updates. Take advantage of the WordPress.com user community to answer questions and get advice on how to improve your website. Consider migrating to WordPress.org if you need more control over your site and your own hosting.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

erika j.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy and quick

Likeliness to Recommend

6 /10

What differentiates WordPress.com from other similar products?

Creates a website with just easy setup

What is your favorite aspect of this product?

Quick in usage

What do you dislike most about this product?

Hacking can easily be done

What recommendations would you give to someone considering this product?

Creates a website quickly

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2024

Couldn't be better for a startup

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Respectful

Cons

  • Commodity Features
  • Leverages Incumbent Status

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