


What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Reliable
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
E-Commerce Integration
Management Interface
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Content Security
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews

Serkan V.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2025
Greater flexibility in customizing page layouts
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It's easy to use and set up, even for people with no technical experience. It offers a wide variety of themes and plugins to customize your website. It provides hosting and domain options, making it easy to manage your site. It has excellent technical support and a large user community. It's a secure and stable platform, with regular security updates.
What is your favorite aspect of this product?
Integration with email marketing tools like Mailchimp or Constant Contact to make it easier to create and manage mailing lists and email marketing campaigns. Advanced SEO features, such as the ability to optimize metadata more specifically and improve search engine rankings. More advanced programming options for developers, such as the ability to run custom code on the website.
What do you dislike most about this product?
The free version has limitations in terms of customization and functionality. It can be expensive if you need advanced features and decide to opt for paid plans. Technical support in the free version is limited. As it is a shared platform, there may be restrictions regarding code modifications and performance.
What recommendations would you give to someone considering this product?
If you're a beginner or on a budget, WordPress.com is a great option for creating a basic website. If you need more features and customization, consider opting for a paid plan that fits your needs. Keep your site up-to-date and secure by using WordPress and plugin updates. Take advantage of the WordPress.com user community to answer questions and get advice on how to improve your website. Consider migrating to WordPress.org if you need more control over your site and your own hosting.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
erika j.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2025
Easy and quick
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Creates a website with just easy setup
What is your favorite aspect of this product?
Quick in usage
What do you dislike most about this product?
Hacking can easily be done
What recommendations would you give to someone considering this product?
Creates a website quickly
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2024
Couldn't be better for a startup
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Caring
- Respectful
Cons
- Commodity Features
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
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