WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.1 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Respectful
  • Transparent
  • Reliable
  • Trustworthy

Feature Ratings

Average 83

Web Publishing Capabilities

85

Content Repository

84

Content Workflow Management

84

Management Interface

83

Standard Templates

83

E-Commerce Integration

83

Social Media Integration

83

Digital Asset Management

82

Content Security

82

Analytics and Reporting

82

Translation Facilitation

81

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Implementation

84

Ease of Customization

83

Ease of Data Integration

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Vendor Support

79

WordPress.com Reviews

Mohamad R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

A Dynamic Platform with Potential

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

I've noticed your proficiency in WordPress and your recent exploration of Framer, where you've appreciated its seamless conversion of Figma files into code. In your role in the product sales industry, WordPress stands out as a valuable tool, enabling the effortless creation of impactful e-commerce stores. The versatility of WordPress, coupled with the user-friendly Elementor page builder, has proven instrumental in crafting visually appealing and functional online stores to enhance your work in the industry.

What is your favorite aspect of this product?

Your experience highlights the distinctive combination of simplicity and effectiveness that comes with using WordPress, particularly when paired with Elementor. This harmonious blend of tools provides a unique balance of ease of use and flexibility, creating a robust solution for your web development needs. It's evident that this pairing has significantly contributed to the efficiency and success of your projects.

What do you dislike most about this product?

Despite the robustness and flexibility of WordPress, its open nature and widespread popularity expose it to potential security threats. Recognizing this, the prudent decision to involve additional security experts goes beyond relying solely on basic plugins. This strategic approach acknowledges the need for a comprehensive and layered security strategy to safeguard the integrity of your WordPress-powered projects against evolving threats in the digital landscape.

What recommendations would you give to someone considering this product?

For individuals aspiring to create their own websites, there's no need to hire developers – leverage the abundance of freely available step-by-step content. The journey, initially fueled by personal interest, has the potential to evolve into a legitimate business venture, as evidenced by my own experience. By tapping into the wealth of online resources, you can transform a hobby into a successful online presence without the need for extensive external support.

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Caring

Cons

  • Less Inspiring
  • Less Reliable
  • Role: Information Technology
  • Industry: Apparel
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2024

Easy to maintain and add new features

Likeliness to Recommend

7 /10

Pros

  • Efficient Service
  • Saves Time
  • Includes Product Enhancements
  • Helps Innovate

Edmir F.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Build your Own Website / Easy to use

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

I understand that you have extensive experience with WordPress and have recently started using Framer as well, appreciating its ability to convert your Figma files almost directly into code. You find WordPress particularly useful in your work in the product sales industry, where it enables you to easily create effective e-commerce stores using a variety of cool templates with the help of the Elementor page builder.

What is your favorite aspect of this product?

The simplicity and effectiveness of WordPress, especially when combined with Elementor, set it apart in your experience. This blend of tools seems to offer a balance of ease and flexibility, making it a robust solution for your we

What do you dislike most about this product?

While WordPress is a powerful and flexible platform, its openness and popularity can make it a target for security threats. This is why engaging additional security experts, beyond just relying on basic plugins, is a wise decision.

What recommendations would you give to someone considering this product?

If you want to create a website for yourself, don't hire developers - do it simply with a bunch of available free step-by-step content. What starts as a hobby might turn into a legitimate business venture, just like mine.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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