Automattic

WordPress.com

Composite Score

8.8 /10

CX Score

9.1 /10

570 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

E-Commerce Integration

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Content Security

Translation Facilitation

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

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Content Marketing

Score 8.9

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WordPress.com Reviews

Kimberly A.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Web designing that is adaptable and dynamic.

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

I don't need to employ a professional developer to design a website that any knowledgeable individual can design. Apparently, we end up saving lot more time since we don't really have to perform any coding.

What is your favorite aspect of this product?

What I enjoy best about WordPress is as this is completely free and all we have to invest about is domain name and hosting. This is quite cool to be able to design any form of website in far less duration without having to do any coding.

What do you dislike most about this product?

Security appears to me a major concern because it is quite prominent and may be hacked, causing significant harm to a single self-created website. A newcomer will need 2 to 3 days to figure out just how WordPress functions.

What recommendations would you give to someone considering this product?

If you are seeking for the finest website developer, then employ it confidently. It'll save a deal of time and resources.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

Matthew D.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

WordPress is very easy to manage and implement

Likeliness to Recommend

7 /10

What differentiates WordPress.com from other similar products?

WordPress is easy to use, has a bigger library with templates and is more cost effective

What is your favorite aspect of this product?

WordPress is incredibly easy to implement and manage, even for someone who has very little experience with web design

What do you dislike most about this product?

There should be a lot more built in security features, but instead you have to rely on third party add ins and keep them updated which is frustrating and risky.

What recommendations would you give to someone considering this product?

Make sure you consult a professional on the security side of things and keep wordpress and all add ins up to date

Pros

Trustworthy
Fair
Altruistic
Acts with Integrity

Cons

Less Inspiring
Less Efficient Service
Less Effective Service

Lara H.

Role: Information Technology
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Management system and blog publishing website tool

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com provides me the ease of use because backed code is way easier to understand for users and it provides me search engine enhancement.

What is your favorite aspect of this product?

We can have control of your site easily because for every update I do not need to concern my website developer we make our updates; all the controls are in my hands. As it is a blogging platform so it helps me to make your site more idolize and allow you all settings to use those are built in such as commenting.

What do you dislike most about this product?

In WordPress.com hacking chances are high because of its open-source platform and you are provided with limited templates. There are limitations in designing your website look. As it is running on the server so needs more resources than a single web page so often it is very slow.

What recommendations would you give to someone considering this product?

It provides an interface to the website owner to manage their content database easily that is named as a dashboard in the application. You do not need any HTML editing or any file transfer protocols required for it because all it has it's built-in functionality. You can manage it from any kind of computer no specialty needed because it is a browser-based application you just need an internet connection to log into it easily so it can be accessed from any type of device. You only need two components to work on your own server: one is PHP because word press is written in PHP language and you need MYSQL for database purposes.

Pros

Performance Enhancing
Trustworthy
Unique Features
Effective Service

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Kimberly A.

Web designing that is adaptable and dynamic.

Likeliness to Recommend

Pros

Matthew D.

WordPress is very easy to manage and implement

Likeliness to Recommend

Pros

Cons

Lara H.

Management system and blog publishing website tool

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

E-Commerce Integration

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Content Security

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support