WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.1 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

85

Content Workflow Management

85

Management Interface

84

E-Commerce Integration

84

Standard Templates

83

Social Media Integration

83

Digital Asset Management

83

Analytics and Reporting

83

Content Security

82

Translation Facilitation

82

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Ease of Implementation

84

Ease of Customization

83

Ease of IT Administration

83

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

80

WordPress.com Reviews

Davide C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

The name speaks for itself

Likeliness to Recommend

7 /10

What differentiates WordPress.com from other similar products?

Easy to use for everyone

What is your favorite aspect of this product?

The number of plugin

What do you dislike most about this product?

The optimisation process is hard

What recommendations would you give to someone considering this product?

Choose a fast theme

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Respectful

Cons

  • Less Performance Enhancing
  • Less Productive
  • Security Frustrates

Rachel B.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Greatest website management platform

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

I have not worked with similar website management product.

What is your favorite aspect of this product?

It has great tools that effectively enables our website management team to create new applications that can be used to offer services. It gives real time analytics on how our clients are using our websites and how we can improve our services.

What do you dislike most about this product?

I have not experienced any drawback from the performance of this great platform.

What recommendations would you give to someone considering this product?

I recommend WordPress.com as the most powerful website management platform.

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Fair

Luccas B.

  • Role: C-Level
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Can't go wrong with Wordpress. The best!

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Especially it's ease of use and management, the behind the scenes. Also, it's usually much lighter than other products.

What is your favorite aspect of this product?

Management behind the wheels. Very easy to use, anyone can change the settings and configure the entire thing.

What do you dislike most about this product?

Since there's a bunch of plugins, sometimes one can conflict with the other and you may have to change things around so it works.

What recommendations would you give to someone considering this product?

Just look at the amount of templates you can find it on the web, how easy it is to manage things, there's a ton of information online on how to use it and especially that it's easier to find third party developers for it. Can't go wrong with it.

Pros

  • Respectful
  • Client's Interest First
  • Helps Innovate
  • Continually Improving Product

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