


What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Reliable
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Management Interface
E-Commerce Integration
Standard Templates
Social Media Integration
Digital Asset Management
Analytics and Reporting
Content Security
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews

Davide C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2021
The name speaks for itself
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Easy to use for everyone
What is your favorite aspect of this product?
The number of plugin
What do you dislike most about this product?
The optimisation process is hard
What recommendations would you give to someone considering this product?
Choose a fast theme
Pros
- Reliable
- Efficient Service
- Effective Service
- Respectful
Cons
- Less Performance Enhancing
- Less Productive
- Security Frustrates
Please tell us why you think this review should be flagged.

Rachel B.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2021
Greatest website management platform
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
I have not worked with similar website management product.
What is your favorite aspect of this product?
It has great tools that effectively enables our website management team to create new applications that can be used to offer services. It gives real time analytics on how our clients are using our websites and how we can improve our services.
What do you dislike most about this product?
I have not experienced any drawback from the performance of this great platform.
What recommendations would you give to someone considering this product?
I recommend WordPress.com as the most powerful website management platform.
Pros
- Performance Enhancing
- Effective Service
- Inspires Innovation
- Fair
Please tell us why you think this review should be flagged.

Luccas B.
- Role: C-Level
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Sep 2021
Can't go wrong with Wordpress. The best!
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Especially it's ease of use and management, the behind the scenes. Also, it's usually much lighter than other products.
What is your favorite aspect of this product?
Management behind the wheels. Very easy to use, anyone can change the settings and configure the entire thing.
What do you dislike most about this product?
Since there's a bunch of plugins, sometimes one can conflict with the other and you may have to change things around so it works.
What recommendations would you give to someone considering this product?
Just look at the amount of templates you can find it on the web, how easy it is to manage things, there's a ton of information online on how to use it and especially that it's easier to find third party developers for it. Can't go wrong with it.
Pros
- Respectful
- Client's Interest First
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
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