WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.1 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
8% Neutral
91% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

85

Content Workflow Management

85

E-Commerce Integration

84

Management Interface

84

Standard Templates

83

Social Media Integration

83

Digital Asset Management

83

Analytics and Reporting

83

Content Security

82

Translation Facilitation

82

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Ease of Implementation

84

Ease of Customization

83

Ease of IT Administration

83

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

79

WordPress.com Reviews

MEET U.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

easy to use

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

in wordpress.com the designing and coding both are available

What is your favorite aspect of this product?

in theme manager you can add your custom theme and used by default designed theme

What do you dislike most about this product?

the costing of the wordpress.com it little bit high compare to others

What recommendations would you give to someone considering this product?

the wordpress.com is the best for ecommerce website

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jay M.

  • Role: Student Academic
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Covered most of the feature of website

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

WordPress has some advance plugins which is not there in other similar products. There are lots of templates available in WordPress to getting start with website development.

What is your favorite aspect of this product?

I like the plugins availability of WordPress, we can find plugins for everything we need to make a site. You can analyze user interest area by WordPress which is very useful.

What do you dislike most about this product?

Site takes too much load, takes more time to open the site.

What recommendations would you give to someone considering this product?

If you are very beginner to web development and don't want to code more it is the best tool to use. You can getting start with some template and change it based on your need.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

CLAUDIO D.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Fantastic tool Always improved and bit pricey

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Is fast, safe, with a fair price, they work hard in any problem you present. If there is something perfect in Web, that is wordpress.com

What is your favorite aspect of this product?

The Support it's at the Twilight Zone (and that is good)

What do you dislike most about this product?

Sometimes you must code a little bit more than you may be able to do and some plugins are very expensive prices

What recommendations would you give to someone considering this product?

WordPress.com is far better and safe than self-hosted

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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