WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.1 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
8% Neutral
91% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

85

Content Workflow Management

85

E-Commerce Integration

84

Management Interface

84

Standard Templates

83

Social Media Integration

83

Digital Asset Management

83

Analytics and Reporting

83

Content Security

82

Translation Facilitation

82

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Ease of Implementation

84

Ease of Customization

83

Ease of IT Administration

83

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

79

WordPress.com Reviews

Alisha T.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2020

Wordpress is the best CMS for websites. Period.

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

There is no other CMS like Wordpress. Wordpress is highly and well supported by a community of web designers and third party plugin/theme creators. There is a reason 35% of the internet is built on this platform.

What is your favorite aspect of this product?

The ease of use and ability to customize.

What do you dislike most about this product?

Maybe you could say that to build a good website, you almost need to use some third-party tools. But that is also what is amazing about Wordpress.

What recommendations would you give to someone considering this product?

You need to know what you are doing to build and maintain a website. It is easy to learn, but if you don't know what you are doing, you can easily kill the whole website. I always recommend, if you don't know what you are doing, hire a professional. Especially when it comes to maintenance (backups, security, core/theme/plugin updates).

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Raj P.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Excellent product, cheap price and easy to use.

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress provides really easy drag and drop features that any non-techy can easily use and create a blog or website.

What is your favorite aspect of this product?

It's super easy to use!

What do you dislike most about this product?

I like it most, but I would like take a peek on WordPress self hosted platform as well.

What recommendations would you give to someone considering this product?

Yes, go for it. Super cheap and simple to implement and use.

Pros

  • Trustworthy
  • Efficient Service
  • Inspires Innovation
  • Caring

Lori J.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

User friendly for beginners

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Ease and user friendliness

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Not easily customizable

What recommendations would you give to someone considering this product?

Great for basic use

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Caring

Cons

  • Less Generous

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