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Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.1 /10

620 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Respectful
Transparent
Reliable
Trustworthy

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

Standard Templates

E-Commerce Integration

Social Media Integration

Digital Asset Management

Content Security

Analytics and Reporting

Translation Facilitation

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

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WordPress.com Reviews

Jonathan S.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy-to-use website builder.

Likeliness to Recommend

7 /10

What differentiates WordPress.com from other similar products?

WordPress stands out from other website builders with its open-source, flexible platform that allows users to customize their site design and functionality in virtually unlimited ways. Additionally, WordPress has a massive community of developers and users who contribute to its ongoing development and support.

What is your favorite aspect of this product?

Additionally, WordPress has a massive community of users and developers who contribute to its ongoing development and support, making it a reliable choice for creating and maintaining a website.

What do you dislike most about this product?

There is a steep learning curve and it can be tough to understand plugins that are optimal for your site when starting out

What recommendations would you give to someone considering this product?

To get the most out of WordPress, I recommend starting with a clear vision for your website's design and functionality, and taking advantage of its wide range of customizable templates and plugins. Additionally, I recommend regularly updating your site to ensure security and performance, and engaging with the WordPress community to learn new tips and tricks. Finally, you may want a 3rd party to be contracted for the work in order to ensure reliability and performance optimal at the start.

Pros

Caring
Reliable
Performance Enhancing
Enables Productivity

Avesh K.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Fantastic Website Creation Tool

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress is the only website builder that seamlessly connects with additional software and plugins and this thing of this tool makes it so different with other softwares.

What is your favorite aspect of this product?

Its ease of installation, ease of use and flexibility are what I like the most. It also enable us to downloads predesigned templates or themes which are so easy to install and they help me to boost my projects beginning. It also has many plugins that enable best possible page development.

What do you dislike most about this product?

It is simple and straightforward tool so I don't have anything to hate about it.

What recommendations would you give to someone considering this product?

Overall it is excellent tool and I highly recommended it to all my colleagues.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Patricio G.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Excellent service

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Wordpress.com differs significantly from other similar companies because it offers a much easier to use blogging and content publishing system. It offers a clean and easy to use user interface that allows users to start publishing content in a matter of minutes. In addition, Wordpress.com offers a variety of customization and content management tools that allow users to easily manage their website. It also offers a variety of themes and plugins to help users customize their website and make it stand out from the competition. Finally, Wordpress.com offers a 24/7 technical support to help users when they have problems with the website.

What is your favorite aspect of this product?

The best thing about WordPress.com is that it is undoubtedly one of the easiest blogging platforms to use. It is designed for people with no programming or web development experience. This means that you can start publishing content on your site instantly. Additionally, WordPress.com offers several free themes to choose from, as well as tools to customize your website to look exactly the way you want. There is also a paid option for those who want a more professional feature. Another plus is their excellent customer support. The WordPress.com community is very large and there are many resources to help users solve their problems...

What do you dislike most about this product?

The least favorable thing about WordPress.com currently is its limitation in terms of design customization. On WordPress.com, users may not install third-party themes or develop custom themes for their site. This means that you will have to choose between the free and premium themes that WordPress.com offers. This can be a big limitation if you are trying to create a website with a unique and custom design. There is also a limitation on which plugins you can install, as some popular plugins are not available on WordPress.com. This means that you will have to limit yourself to the plugins included in the WordPress.com library..

What recommendations would you give to someone considering this product?

My recommendation when using WordPress.com is that you first read the official documentation to understand how the site works and how you can use it to your advantage. This includes reading the user manual, learning how to manage your site, writing content, posting images, and much more. I also recommend that you research the themes, plugins, and tools available to customize your website and make it more attractive to users. This includes finding a theme that suits your needs, installing useful plugins to add new features and functionality to your site, and using optimization tools to improve your website's performance.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

WordPress.com Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Jonathan S.

Easy-to-use website builder.

Likeliness to Recommend

Pros

Avesh K.

Fantastic Website Creation Tool

Likeliness to Recommend

Pros

Patricio G.

Excellent service

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

Standard Templates

E-Commerce Integration

Social Media Integration

Digital Asset Management

Content Security

Analytics and Reporting

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support