Automattic

WordPress.com

Composite Score

8.8 /10

CX Score

9.1 /10

570 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

E-Commerce Integration

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Content Security

Translation Facilitation

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

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Content Marketing

Score 8.9

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WordPress.com Reviews

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2022

Easy to Use and Simple Product

Likeliness to Recommend

7 /10

Ruhi S.

Role: Industry Specific Role
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Powerful software

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

fully configurable features, functions, and style. You get access to the WordPress source code, allowing you to utilize and alter any pre-made themes and designs. One could manage your host requirements to support the expansion of your website. Since WordPress is self-hosted, you must select the hosting provider that best meets your requirements.

What is your favorite aspect of this product?

transparent software There are countless connectors available to add more features like e-commerce, a book system, etc. Simple to manage, easy to install, and well-known for having a community ready to help with any problem should it arise.

What do you dislike most about this product?

WordPress is an open-source platform that depends on manual verification and third-party upgrades, so it cannot guarantee a secure site. Because hackers have figured out how to exploit these weaknesses, the owner must perform routine maintenance to prevent bad things from happening.

What recommendations would you give to someone considering this product?

WordPress offers a range of formats that can be used to build excellent websites. WordPress is a fantastic platform for building websites since it's simple to use after you've mastered the fundamentals.

Pros

Saves Time
Acts with Integrity
Includes Product Enhancements
Appreciates Incumbent Status

Cons

Less Caring
Under Delivered
Less Productive

John E.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Website builder with high customizability

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

They provide a good amount of plugins, which greatly enhance the website's functionality. For creating websites and web pages, WordPress is a valuable program. It provides a tonne of tools and functions for managing your website. Free themes are offered. The beauty of utilizing WordPress is that so many third-party themes are available because of its popularity.

What is your favorite aspect of this product?

We loved how simple WordPress is for administrators without significant technical expertise in website administration. We knew exactly what the product could do, which was flexible and reasonable. It also worked well with other web products—rich features and functionalities in a customizable design. Pre-made themes that can be altered can help when you run out of inspiration.

What do you dislike most about this product?

To get more out of your website, you will need to switch to a higher plan because WordPress is more expensive than other software and has less functionality on the lower levels. When it comes to defending natural persons against hate crimes and assaults by WordPress platform users using identities, the Automattic Trust & Safety team is essentially useless.

What recommendations would you give to someone considering this product?

The website is simple and may be done as soon as the plan and domain are acquired. - A mobile application to manage the website from anywhere. - Plugins to enhance the website's functionality and personalization. We appreciated the variety of features and user-friendly layout that helped us complete the task. WordPress offers all the services necessary to have an online presence, which is also necessary for business success.

Pros

Helps Innovate
Unique Features
Inspires Innovation
Saves Time

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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Content Marketing

WordPress.com Reviews

Easy to Use and Simple Product

Likeliness to Recommend

Ruhi S.

Powerful software

Likeliness to Recommend

Pros

Cons

John E.

Website builder with high customizability

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

E-Commerce Integration

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Content Security

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support