Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.1 /10

620 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

Filter By

2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Respectful
Transparent
Reliable
Trustworthy

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

Standard Templates

E-Commerce Integration

Social Media Integration

Digital Asset Management

Content Security

Analytics and Reporting

Translation Facilitation

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Charlie G.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Easy to use and update. Very user friendly.

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress offers many modern themes to use for your website and gives you the optional addons for almost anything you want to accomplish.

What is your favorite aspect of this product?

User Friendly and easy to make updates

What do you dislike most about this product?

There is nothing that I dislike about this product.

What recommendations would you give to someone considering this product?

Using WordPress is the easiest way to get a website up and running from start to finish.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jordan S.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Wordpress Unleashes the Web

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com enables clients to be the boss of their own site as they should be. Other web-building products don't allow the client or business owner to fully own their website, but with WordPress, they can package and move their websites with ease; they are the owner. There are thousands of developers around the world working every day to improve this product and thousands of plugins that integrate and empower this software to unlock the power of the world wide web. There are also great themes that developers have made that enable beginners to start building their own site.

What is your favorite aspect of this product?

My favorite aspect of this product is its customization. You can create anything you want with WordPress! It's easy to use and you can always change what you need to get the results you want.

What do you dislike most about this product?

I most dislike that, because of ongoing updates on themes, software, and plugins, there are opportunities for things to break or fall apart, however, this is only if a website is left unattended. If a team like ours continually monitors sites for updates as needed and updates them accordingly, testing for incompatibility, then the WordPress site will work perfectly!

What recommendations would you give to someone considering this product?

WordPress is the way to go if you want to unlock the power of the web! We love it at our digital agency because our profit margins on the sites we build and sell are so great. I'd always recommend WordPress to any business owner looking to start their own site and truly OWN their website.

Pros

Continually Improving Product
Unique Features
Helps Innovate
Efficient Service

Lucio A.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

the best platform to create web pages

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

wordpress.com has one of the most powerful platforms to create a website, the others do not have even a little of the quality that wordpress.com has for its years of experience, a large team of people who are behind the brand that he cares because he is always among the first in the world

What is your favorite aspect of this product?

I like WordPress.com, it has the largest and most recognized platform for creating web pages in the world, it is currently one of the best, and its technical support is very attentive, the platform is very fast, stable and it has a very good control panel. simple and easy to learn to use

What do you dislike most about this product?

What I don't like about wordpress.com is that most of its plugins are paid and the good thing is that they are verified and trusted. More than that, I don't have anything additional bad to say so far, I can access it from almost any device.

What recommendations would you give to someone considering this product?

I recommend the wordpress service to each client and each friend who asks me where I create the web pages and that is why I am very aware of each new thing that comes out or new updates

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

WordPress.com Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Charlie G.

Easy to use and update. Very user friendly.

Likeliness to Recommend

Pros

Jordan S.

Wordpress Unleashes the Web

Likeliness to Recommend

Pros

Lucio A.

the best platform to create web pages

Likeliness to Recommend

Pros

Most Popular WordPress.com Comparisons

Wix

Xperience by Kentico

HCL Digital Experience

Weebly

Concrete CMS

Joomla!

1
Since last award

1
Since last award

Feature Ratings

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

Standard Templates

E-Commerce Integration

Social Media Integration

Digital Asset Management

Content Security

Analytics and Reporting

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support