


What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Respectful
- Transparent
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Publishing Capabilities
Content Repository
Content Workflow Management
Management Interface
Standard Templates
E-Commerce Integration
Social Media Integration
Digital Asset Management
Content Security
Analytics and Reporting
Translation Facilitation
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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WordPress.com Reviews

Ayushman G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
Great CMS product for all kind of users
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
WordPress provides enormous plugins and themes which are really helpful in creating amazing products. It also provide support for third party plugins and themes and there are n numbers of third party services which provides beautiful and fully functional themes. It also provides support for the ecommerce with its WooCommerce plugin. It is really simple to use. This simplicity is not much available in other products. It also provides a great access management feature which really helps a lot in assigning different roles for different tasks in the organization.
What is your favorite aspect of this product?
My favorite aspect of this is its drag and drop feature to build amazing and responsive website. It is so easy to create fantastic engaging websites in minutes with the WordPress. It has various plugins to help us out in different situation. You just name a feature or a service, you will find a plugin for the same. It becomes a lot easier ti manage the content and optimize it with the help of plugins. It also provides nice and informative admin panel for viewing the stats of our published content.
What do you dislike most about this product?
I haven't face much issues while using it, it is up to the mark. The only thing that annoys me sometimes is that there are some phishing and early level plugins available on its store which really affects the security of your website. These kinds of plugins should be removed.
What recommendations would you give to someone considering this product?
I would recommend this product if you are looking for a great CMS tool which requires less time and manual labor to build great website. If that's your requirement then must go with it.
Pros
- Reliable
- Trustworthy
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.

Harshita N.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
"Easy to use and compatible"
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It's easy to use and customizations are easy
What is your favorite aspect of this product?
It supports a hug number of plugins that makes life easy in creating a very intuitive website
What do you dislike most about this product?
It costs for various things like purchasing a theme and some advanced plugins
What recommendations would you give to someone considering this product?
It's easy to understand and easy to build a website.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2022
Easy to Use and Simple Product
Likeliness to Recommend
Please tell us why you think this review should be flagged.
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