WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.1 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Respectful
  • Transparent
  • Reliable
  • Trustworthy

Feature Ratings

Average 83

Web Publishing Capabilities

85

Content Repository

84

Content Workflow Management

84

Management Interface

83

Standard Templates

83

E-Commerce Integration

83

Social Media Integration

83

Digital Asset Management

82

Content Security

82

Analytics and Reporting

82

Translation Facilitation

81

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Implementation

84

Ease of Customization

83

Ease of Data Integration

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Vendor Support

79

WordPress.com Reviews

Ayushman G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Great CMS product for all kind of users

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress provides enormous plugins and themes which are really helpful in creating amazing products. It also provide support for third party plugins and themes and there are n numbers of third party services which provides beautiful and fully functional themes. It also provides support for the ecommerce with its WooCommerce plugin. It is really simple to use. This simplicity is not much available in other products. It also provides a great access management feature which really helps a lot in assigning different roles for different tasks in the organization.

What is your favorite aspect of this product?

My favorite aspect of this is its drag and drop feature to build amazing and responsive website. It is so easy to create fantastic engaging websites in minutes with the WordPress. It has various plugins to help us out in different situation. You just name a feature or a service, you will find a plugin for the same. It becomes a lot easier ti manage the content and optimize it with the help of plugins. It also provides nice and informative admin panel for viewing the stats of our published content.

What do you dislike most about this product?

I haven't face much issues while using it, it is up to the mark. The only thing that annoys me sometimes is that there are some phishing and early level plugins available on its store which really affects the security of your website. These kinds of plugins should be removed.

What recommendations would you give to someone considering this product?

I would recommend this product if you are looking for a great CMS tool which requires less time and manual labor to build great website. If that's your requirement then must go with it.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Saves Time

Harshita N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

"Easy to use and compatible"

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

It's easy to use and customizations are easy

What is your favorite aspect of this product?

It supports a hug number of plugins that makes life easy in creating a very intuitive website

What do you dislike most about this product?

It costs for various things like purchasing a theme and some advanced plugins

What recommendations would you give to someone considering this product?

It's easy to understand and easy to build a website.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2022

Easy to Use and Simple Product

Likeliness to Recommend

7 /10

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