Automattic

WordPress.com

Composite Score

8.8 /10

CX Score

9.1 /10

570 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

89 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

E-Commerce Integration

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Content Security

Translation Facilitation

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Adam Š.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to implement web solution

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com is a fantastic and free to use webhosting platform. With its own Wordpress CMS solution, creating websites is easy, fast and straightforward. Users don't need extensive web development experience to create a web using WordPress.com

What is your favorite aspect of this product?

WordPress.com is easy to use, customizable solution. Favorite aspect is the ease of installation, implementation, content management and publishing.

What do you dislike most about this product?

WordPress.com lacks the broad range of customizability WordPress.org has.

What recommendations would you give to someone considering this product?

I'd definitely recommend WordPress.com to anyone in need of a free or inexpensive website solution, with minimum web development knowledge. More experienced users should take advantage the full power of WordPress.org.

Pros

Generous Negotitation
Helps Innovate
Continually Improving Product
Reliable

Ash S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Dec 2021

Relatively less expensive website development.

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

You can easily update your site from wherever you are.

What is your favorite aspect of this product?

Great for eCommerce sites.A wide variety of professional themes.

What do you dislike most about this product?

Website Can Go Down Without Notice. Frequent Theme and Plugin Updates.

What recommendations would you give to someone considering this product?

The code behind WordPress is very clean and simple, making it easy for search engines to read and index a site's content.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jaione d.

Role: Sales Marketing
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Wordpress, the best CMS on the market

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The main feature of Wordpress is that it is a free software system that is very cheap and easy to install and implement. In addition, it has many additional plugins that help to develop a very simple and complete website, with maximum security and needs depending on the type of organisation.

What is your favorite aspect of this product?

Its price, simplicity and versatility.

What do you dislike most about this product?

That the free templates are somewhat limited.

What recommendations would you give to someone considering this product?

Analyse your organisation's needs carefully when deciding which CMS to integrate.

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Caring

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

WordPress.com Ratings

88 Likeliness to Recommend

97 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Adam Š.

Easy to implement web solution

Likeliness to Recommend

Pros

Ash S.

Relatively less expensive website development.

Likeliness to Recommend

Pros

Jaione d.

Wordpress, the best CMS on the market

Likeliness to Recommend

Pros

Most Popular WordPress.com Comparisons

Wix

Xperience by Kentico

HCL Digital Experience

Weebly

Concrete CMS

Joomla!

Feature Ratings

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

E-Commerce Integration

Standard Templates

Social Media Integration

Digital Asset Management

Analytics and Reporting

Content Security

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support