WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.1 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Transparent
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

Content Workflow Management

84

Management Interface

83

Standard Templates

83

E-Commerce Integration

83

Social Media Integration

83

Digital Asset Management

83

Content Security

82

Analytics and Reporting

82

Translation Facilitation

82

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Implementation

84

Ease of Customization

83

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Vendor Support

79

WordPress.com Reviews

Lara H.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Management system and blog publishing website tool

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com provides me the ease of use because backed code is way easier to understand for users and it provides me search engine enhancement.

What is your favorite aspect of this product?

We can have control of your site easily because for every update I do not need to concern my website developer we make our updates; all the controls are in my hands. As it is a blogging platform so it helps me to make your site more idolize and allow you all settings to use those are built in such as commenting.

What do you dislike most about this product?

In WordPress.com hacking chances are high because of its open-source platform and you are provided with limited templates. There are limitations in designing your website look. As it is running on the server so needs more resources than a single web page so often it is very slow.

What recommendations would you give to someone considering this product?

It provides an interface to the website owner to manage their content database easily that is named as a dashboard in the application. You do not need any HTML editing or any file transfer protocols required for it because all it has it's built-in functionality. You can manage it from any kind of computer no specialty needed because it is a browser-based application you just need an internet connection to log into it easily so it can be accessed from any type of device. You only need two components to work on your own server: one is PHP because word press is written in PHP language and you need MYSQL for database purposes.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service

Nicholas G.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

To make a decent and future-expandable site

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Search engine optimization has every one of the methodical instruments to accomplish practically everything rather than in PHP or some other site on the board. Planning is astonishing you have utilized in-house manufacturer or charm commerce, the rudimentary page developer for your requirements, and some of them with essential elements are free. Quick Speed for stacking record page and the executives for reserved pages. Movement in WordPress is not difficult to simply take reinforcement and relocate with the apparatuses of yourself. It's likewise an extraordinary stage for the specialists and architects to get inventive with.

What is your favorite aspect of this product?

To make a decent and future-expandable site basically and rapidly without including software engineers, then, at that point, obviously focus on WordPress. If it's simply a point of arrival, you can pick another web-based web designer. While picking WordPress, be ready for the way that a ton of things are carried out in modules here, yet you need to pay for every one of the beneficial things. Furthermore, along these lines, the expense of possession can be very high over the long run. It's quite simple for a beginner to rapidly tweak present subjects to the look and capacity they need.

What do you dislike most about this product?

Making free modules for starter business of individual sites. Getting space names from WordPress is nearly high than other area dealers. Programmed reinforcement ought to be included in the WordPress itself, this moment it is not accessible you need to utilize outsider modules of can do physically.

What recommendations would you give to someone considering this product?

WordPress is great for site executives, particularly assuming the individual administering the site has insignificant involvement in WordPress. This is because the program is genuinely simple to learn. You can rapidly figure out how to add posts and new pages, or essentially copy existing substance to fill in as a beginning stage for new happiness. It's not difficult to review content before it goes live and you could plan content to go live on a specific day/time. WordPress has a practically limitless exhibit of choices, styles, instruments, and ways of tweaking your site.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Prathamesh S.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Amazing Secure and Good Looking Website

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Easy and Customizable

What is your favorite aspect of this product?

Easy and Customizable

What do you dislike most about this product?

Older UX should be updated

What recommendations would you give to someone considering this product?

Use Elementor or Divi Page Builder

Pros

  • Continually Improving Product
  • Effective Service
  • Client Friendly Policies
  • Client's Interest First

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