Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.1 /10

614 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

Filter By

2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Respectful
Fair
Transparent
Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

Standard Templates

E-Commerce Integration

Social Media Integration

Digital Asset Management

Content Security

Analytics and Reporting

Translation Facilitation

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Ayyan A.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Best tool for Websites Management

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Easy integration, customization, flexibility for teamwork, and it is very cost effective.

What is your favorite aspect of this product?

Really like the library of ready to use templates with just drag and drop, fully access for customization with a single click, adaptive and responsive for all type of devices, and it save time.

What do you dislike most about this product?

Well overall there is not any feature that I do not like, but the technical support team needs to be more responsive and knowledgeable, and no doubt they are working in a very professional way, but need more expertise.

What recommendations would you give to someone considering this product?

Highly recommended to all size of organizations.

Pros

Inspires Innovation
Reliable
Performance Enhancing
Trustworthy

Serena S.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Reliable service. Helps you standout!

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

It's a cut above mainly because of its customization options. This website builder /host is not your average drag and drop website. I've moved from Wix to Squarespace now to Wordpress all because of recommendations from my developers over the years.

What is your favorite aspect of this product?

You can use the Divi Builder to make it a bit more intuitive or code your own site! This is my favorite thing. I (who does not code) can use the DB to design my own pages or I can use my website builder to make more intricate pages.

What do you dislike most about this product?

I dislike the dashboard that lists out the pages on your website. It's very hard to read and I don't fully understand it. We've also had problems using the pop up feature. It's glitched out so many times so we ended up just taking it down.

What recommendations would you give to someone considering this product?

I would say 100% hire a developer to work with you on creating the best site through them. They have a breadth of features that can help you stand out as a business. Using Wordpress has been a great experience and my site has NEVER crashed.

Pros

Reliable
Security Protects
Helps Innovate
Includes Product Enhancements

Cons

Slower Product Innovation

Søren E.

Role: Information Technology
Industry: Energy
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Best Free CMS

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

If you are a small business, WordPress is a great way to get started with a professional looking website

What is your favorite aspect of this product?

WordPress is the best free open-source content management system to manage your website

What do you dislike most about this product?

There can be some difficulty with integration of some 3rd party apps

What recommendations would you give to someone considering this product?

Trustworthy product for a widely recognised brand.

Pros

Over Delivered
Helps Innovate
Reliable
Performance Enhancing

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

WordPress.com Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Ayyan A.

Best tool for Websites Management

Likeliness to Recommend

Pros

Serena S.

Reliable service. Helps you standout!

Likeliness to Recommend

Pros

Cons

Søren E.

Best Free CMS

Likeliness to Recommend

Pros

Most Popular WordPress.com Comparisons

Wix

Xperience by Kentico

HCL Digital Experience

Weebly

Concrete CMS

Joomla!

1
Since last award

1
Since last award

Feature Ratings

Web Publishing Capabilities

Content Repository

Content Workflow Management

Management Interface

Standard Templates

E-Commerce Integration

Social Media Integration

Digital Asset Management

Content Security

Analytics and Reporting

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support