WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.1 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
8% Neutral
91% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

85

Content Workflow Management

85

E-Commerce Integration

84

Management Interface

84

Standard Templates

83

Social Media Integration

83

Digital Asset Management

83

Analytics and Reporting

83

Content Security

82

Translation Facilitation

82

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Ease of Implementation

84

Ease of Customization

83

Ease of IT Administration

83

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

79

WordPress.com Reviews

Zakaria B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

Fair price & easy to use

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Fair price with so many features

What is your favorite aspect of this product?

Flexibility & custom content types

What do you dislike most about this product?

Some plugins are not reliable can make serious security issues

What recommendations would you give to someone considering this product?

I highly recommend WordPress because it's not expensive and gives you complete control of your website and super easy to customize

Pros

  • Unique Features
  • Saves Time
  • Fair
  • Acts with Integrity
  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Beautiful, customer forward thinking software!

Likeliness to Recommend

10 /10

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Helps Innovate

George U.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

The best web construction page

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

What differentiates this company from others is the certain technology that this company offers that others do not, their technical support is one of the best and most attentive that I have used so far. Also one of them offers packages or plans that do not work or are not what they offer.

What is your favorite aspect of this product?

This platform is the lightest of those that exists, it is very easy to use, very easy to learn to use it, and editing each article is very easy, since they have templates that we can use to create our creative limitation, that is, there is no Limits, apart we have an endless number of plugins available that we can use for locations, and certain things that normally in other platforms we cannot achieve so easily.

What do you dislike most about this product?

What I like least about the platform is its design, which is a bit outdated and lack of aesthetics, also a way of giving my negative point of view so far is that many times it does not update me automatically and in real time but It tends to have a bit of a lag and this is something I don't like very much but could improve with a little attention to the platform.

What recommendations would you give to someone considering this product?

People who have a small business or have the need to expand or simply go digital, I recommend using Wordpress.com and always trying to maintain one of the platforms with the most credibility and prestige in the creative world are limits, for little price you can get a good margin of work with this good page, we can add our own domains and hosting, which is an advantage

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

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