WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.8 /10
CX Score
9.1 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
8% Neutral
91% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

85

Content Workflow Management

85

E-Commerce Integration

84

Management Interface

84

Standard Templates

83

Social Media Integration

83

Digital Asset Management

83

Analytics and Reporting

83

Content Security

82

Translation Facilitation

82

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Ease of Implementation

84

Ease of Customization

83

Ease of IT Administration

83

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

79

WordPress.com Reviews

Jared S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Unrestricted web construction

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

As is already known and well known, it is not the only platform that builds web pages, in fact, it is one among millions and millions of similar sites, but this web page differs in that its quality is one of the best and its variety of plugins and Templates is very extensive which makes the platform a total success and what technical support is not the best is currently in its field, normally this type of detail makes the platforms rise like foam and these to place competition should keep an eye out and take the lead from wordpress.com.

What is your favorite aspect of this product?

The ease in which I can edit a website is quite excellent and from what seems extraordinary to me that this platform exists, wordpress.com has no limitation when editing a template or web page in fact it is one of the best and without so much problem and without as many errors as other platforms, fabrics that I used previously tend to be constantly updated, which indicates that it corrects many errors that appear over time and this is something that spoke very well of the platform

What do you dislike most about this product?

I would like there to be templates and plugins for free in some cases not in all, I would also like to be able to associate my Telegram account and be able to edit From there, that is, I had a menu where I can access Wordpress.com Or on the contrary where you can save you can do Telegram . Because things would be much easier for me. When working and coordinating with a client or something similar, the platform is fine and I am happy with it.

What recommendations would you give to someone considering this product?

If you have had the opportunity to use a page or web developer platform, you should give Wordpress.com the opportunity because it is very versatile, very fast and very easy to use, there are also many tutorials on my internet that could help us if we do not know something simple We also have technical support that can solve any problem that arises from now on, always Wordpress.com because it is one of the best at its job.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Mehrab W.

  • Role: Vendor Management
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2021

Easy to use and user friendly

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

lots of plugin to choose from

What is your favorite aspect of this product?

easy to use.

What do you dislike most about this product?

lack of support

What recommendations would you give to someone considering this product?

You can buy this if you are planing to build a website. It will make your life easier and save you lots of time in coding.

Pros

  • Efficient Service
  • Reliable
  • Saves Time
  • Respectful

Cons

  • Commodity Features
  • Less Caring
  • Vendor Friendly Policies

Jivani D.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

nice product

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Wordpress.com provide own hosting and domain services.

What is your favorite aspect of this product?

in wordpress.com You will not have to worry about updates or backups. WordPress.com will take care of that.

What do you dislike most about this product?

the pricing of wordpress.com is very high compare to others

What recommendations would you give to someone considering this product?

it is best for design static website

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Caring

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