Automattic

WordPress VIP

Composite Score

8.9 /10

CX Score

9.2 /10

65 Reviews Write a Review

What is WordPress VIP?

Your enterprise content platform shouldn’t be a drag on time, resources, and sanity. WordPress VIP is a fully managed WordPress cloud platform for unparalleled scale, security, flexibility, and performance. End-to-end guidance and hands-on support every step of the way, from project consideration through launch and every day thereafter. WordPress VIP is built for Enterprise WordPress requirements like single sign-on, custom database tables, and running your own self-contained WordPress instances.

Company Details

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Awards & Recognition

WordPress VIP won the following awards in the Digital Experience - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

8 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

10 Top Rated Features

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

5 Top Rated Features

2022

WordPress VIP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress VIP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress VIP?

0% Negative

5% Neutral

95% Positive

Pros

Efficient Service
Effective Service
Respectful
Fair

Feature Ratings

Average 84

Content Workflow Management

Web Publishing Capabilities

Standard Templates

Content Repository

Social Media Integration

Analytics and Reporting

Multi Channel Support

Content Security

Management Interface

Digital Asset Management

E-Commerce Integration

Vendor Capability Ratings

Average 81

Ease of Implementation

Ease of Customization

Business Value Created

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Vendor Support

WordPress VIP Reviews

Reinaldo M.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Leverage WordPress VIP for better results"

Likeliness to Recommend

9 /10

What differentiates WordPress VIP from other similar products?

WordPress VIP offers excellent security and support for our website. It is compatible with a wide variety of plugins and themes. Their technical support is exceptional.

What is your favorite aspect of this product?

WordPress VIP offers excellent security and support for your website. It is a scalable, easy-to-use platform for creating and managing websites. It offers great tools and features that help us optimize the performance of our website. And its compatibility with other plugins and technical support is exceptional.

What do you dislike most about this product?

It is not as flexible as other hosting platforms.

What recommendations would you give to someone considering this product?

Excellent security and support for your website. Their technical support is exceptional.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Randall M.

Role: Consultant
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Fewer problems, but more expensive.

Likeliness to Recommend

9 /10

What differentiates WordPress VIP from other similar products?

plugin architecture and advanced security

What is your favorite aspect of this product?

content management runs smoother than less expensive versions

What do you dislike most about this product?

every once in a while you have to figure out how to use a feature

What recommendations would you give to someone considering this product?

trade-off between cost and convenience; if your company is growing you will need a quality Content Management System

Pros

Security Protects
Helps Innovate
Continually Improving Product
Reliable

Bryan M.

Role: Human Resources
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Enjoy Seamless Subscriptions with WordPress!

Likeliness to Recommend

10 /10

What differentiates WordPress VIP from other similar products?

Unlike other products, WordPress provides support for multi-language sites as well as multiple users with varying levels of access privileges. Furthermore, the platform is open source which allows developers to customize their websites without having to write code.WordPress has a large community of users who are always willing to help out with any issues or questions.

What is your favorite aspect of this product?

I appreciate its powerful subscription and payment options. This makes it easier for businesses to monetize their content and manage recurring payments from customers. Additionally, users can easily integrate popular services with their WordPress sites, such as MailChimp or Zapier, which makes managing emails and payments a breeze. All these features make WordPress an invaluable tool for anyone looking to create, manage and monetize their content.

What do you dislike most about this product?

Furthermore, the platform can be slow to load and inefficient when it comes to data processing. As a result, websites powered by WordPress are often unable to handle high traffic or large databases. Additionally, the user interface is not as intuitive as some other content management systems, making it difficult for new users to get up and running quickly.

What recommendations would you give to someone considering this product?

I would recommend that you ensure your website is secure and up-to-date with the latest security updates. Additionally, I would also suggest employing good customer service practices to quickly respond to queries or problems. Finally, make sure you have a backup plan for your data in case of emergencies. All these recommendations will help you get the most out of WordPress.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

WordPress VIP

What is WordPress VIP?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

WordPress VIP Ratings

89 Likeliness to Recommend

94 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love WordPress VIP?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

WordPress VIP Reviews

Reinaldo M.

Leverage WordPress VIP for better results"

Likeliness to Recommend

Pros

Randall M.

Fewer problems, but more expensive.

Likeliness to Recommend

Pros

Bryan M.

Enjoy Seamless Subscriptions with WordPress!

Likeliness to Recommend

Pros

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Feature Ratings

Content Workflow Management

Web Publishing Capabilities

Standard Templates

Content Repository

Social Media Integration

Analytics and Reporting

Multi Channel Support

Content Security

Management Interface

Digital Asset Management

E-Commerce Integration

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Business Value Created

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Vendor Support