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Workato Logo
Workato

Workato

Composite Score
7.7 /10
CX Score
8.0 /10
Category
Workato
7.7 /10

What is Workato?

Workato is an AI-based middleware platform that enables both business and IT to integrate their apps and automate complex business workflows with security and governance. Given the massive and growing fragmentation of data, apps, and business processes in enterprises today, our mission is to help companies integrate and automate at least 10 times faster than traditional tools and at a tenth of the cost of ownership.

Company Details


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Awards & Recognition

Workato won the following awards in the Data Integration category

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Workato Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workato.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workato?

9% Negative
0% Neutral
91% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Saves Time
  • Transparent

Feature Ratings

Average 81

iPaaS

87

API Management and Orchestration

85

Data Virtualization

85

Data Security

84

Real Time Integration

83

Multi Channel Support

83

Synchronization and Replication

82

Data Quality Profiling and Cleansing

78

Batch Integration

78

Metadata Management

78

Exception Handling and Notifications

75

Vendor Capability Ratings

Average 83

Business Value Created

85

Vendor Support

85

Ease of IT Administration

83

Ease of Data Integration

83

Breadth of Features

83

Ease of Implementation

83

Usability and Intuitiveness

83

Availability and Quality of Training

82

Quality of Features

82

Product Strategy and Rate of Improvement

81

Ease of Customization

77

Workato Reviews

Nishit A.

  • Role: Consultant
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Good product.

Likeliness to Recommend

9 /10

What differentiates Workato from other similar products?

Usability

What is your favorite aspect of this product?

Dependability

What do you dislike most about this product?

Not much to dislike

What recommendations would you give to someone considering this product?

Sure, go ahead.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ashish C.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Workato: The Business Process Intermediary

Likeliness to Recommend

9 /10

What differentiates Workato from other similar products?

Two of Workato's main rivals are Zapier and If This Then That. But, while these tools are useful, they can't compare to Workato in terms of intricacy or the ability to tailor an integration to a specific business need. Workato is superior for enterprise-level integrations because it has additional security and governance features.

What is your favorite aspect of this product?

My biggest challenge has always been automating elaborate processes and coordinating multiple programmes. Workato, however, has completely changed the game for me. I was able to easily automate processes and streamline the integration of my company apps with their AI-based middleware platform. Workato's built-in security and governance mechanisms have guaranteed the integrity and legality of my data.

What do you dislike most about this product?

While I like using Workato, I do wish there were more ways to personalise the interface. There are instances when I feel constrained by the platform's capabilities.

What recommendations would you give to someone considering this product?

My company uses Workato and I cannot speak highly enough of it as an automation and integration solution. Its security and governance features keep your data safe and in compliance at all times, and its AI-based middleware platform provides unmatched integration possibilities. Despite its less-than-intuitive interface, Workato is indispensable for any enterprise's integration needs thanks to its flexible configuration choices and powerful workflows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Charles K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Automation process are modularized

Likeliness to Recommend

9 /10

What differentiates Workato from other similar products?

Workato solves immediate problems, improves current procedures, and bridges any gaps in order to move our organization forward. Customer service is also the best that I've encountered in my whole journey. They respond quickly, provide correct information, and assist with queries.

What is your favorite aspect of this product?

We used it because we had different issues with the tool and in addition, the UI of the tool is also complicated to understand. We have optimized existing processes and established new linkages for nearly every department in the organization. We've also added new efficiencies to our sales funnel, which has propelled us to record-breaking results. I like all of its features, but mentioning one is quite difficult.

What do you dislike most about this product?

I would like the system to provide some kind of information control by roles or restrict information to certain users, rather than everyone having access to all of the information hosted in the system. Some API enhancements are required. In some circumstances, we are unable to obtain the desired results utilizing accessible API features of Workato.

What recommendations would you give to someone considering this product?

Workato is the need of every organization, It's simple to use. Drag and drop actions from the available connectors to create a simple series of processes in a matter of minutes. It's completely visible, and you can review the data after running a job.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

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