Workato Customer Reviews 2025 | SoftwareReviews

Workato

Composite Score

7.7 /10

CX Score

8.0 /10

39 Reviews Write a Review

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What is Workato?

Workato is an AI-based middleware platform that enables both business and IT to integrate their apps and automate complex business workflows with security and governance. Given the massive and growing fragmentation of data, apps, and business processes in enterprises today, our mission is to help companies integrate and automate at least 10 times faster than traditional tools and at a tenth of the cost of ownership.

Company Details

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Awards & Recognition

Workato won the following awards in the Data Integration category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

6 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

Workato Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workato.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workato?

9% Negative

0% Neutral

91% Positive

Pros

Helps Innovate
Enables Productivity
Saves Time
Transparent

Feature Ratings

Average 81

iPaaS

API Management and Orchestration

Data Virtualization

Data Security

Real Time Integration

Multi Channel Support

Synchronization and Replication

Data Quality Profiling and Cleansing

Batch Integration

Metadata Management

Exception Handling and Notifications

Vendor Capability Ratings

Average 83

Business Value Created

Vendor Support

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Workato Reviews

Role: Information Technology
Industry: Biotechnology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Fantastic product!

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

ADAM B.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

"Amazing support, robust data management, pricey"

Likeliness to Recommend

10 /10

What differentiates Workato from other similar products?

Customization and support coupled with creative solutions and quick feature development/improvement

What is your favorite aspect of this product?

it works well and is virtually limitless in connectivity capabilities

What do you dislike most about this product?

Cost is a little higher than you might think.

What recommendations would you give to someone considering this product?

Decide how much data you're needing to transition and how often and if the answers aren't "A lot" and "Daily" then this might now be the perfect fit for your needs. This is a robust, professional product that is virtually limitless in connectivity, so choose wisely based on your current and projected needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Srikanth L.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Best citizen integration product in the market

Likeliness to Recommend

8 /10

What differentiates Workato from other similar products?

workato citizen integration classAct , its execution of the citizen integration promise is a breath taking , you have to try it to believe it . Its server-less nature is spectacular. It completely stands out in the citizen integration category. other iPaaS vendors - boomi , workato , jitterbit ...etc also market their products as supportive of citizen integration which is a shame when compared to workato. workato with its server-less nature does impose some SLA restrictions - like polling period cannot be less than 5mins . and its integration capabilities is near real-time however workato is improving with every monthly release.

What is your favorite aspect of this product?

a) rapid quick starter - its serverless - infra setup not needed , tons of easy to plug-an play connectors for most SaaS applications. b)ease of use , no integration technical knowledge needed , just start with basic integrations , most features are hyper intuitive. c)quick to deploy and run - works like a charm. d) very reliable - never experienced any issues with most features , though some of my recipes are quick complex . e)improved by every monthly release , which is fantastic. f) great for batch data integration. g) simplicity yet great mightily powerful

What do you dislike most about this product?

a) hated the lack of visibility of trigger time indicator and ability to manage it for all polling connectors. b)very limited API Mgnt features c) limited pub-sub features d)not real-time , api invocation and webhooks took time to be visible in platform e)workato can also have professional developer features and professional developer persona along side citizen integration persona . both can coexists . which will help this product compete better with other ipass products. f)onprem agent setup and config is a nighmare g) integration with external devops tooling and visibility platform with professional dev persona

What recommendations would you give to someone considering this product?

if you are in lookout for best citizen integration product ! this is a absolute yes

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Workato

What is Workato?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Workato Ratings

85 Likeliness to Recommend

3 Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Workato?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

Multi Channel Support The ability to support and connect with channels including Cloud Services, Big Data Platforms, web, mobile, social, IoT, wearables, etc.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Exception Handling and Notifications Ability to catch, report, and handle exceptions; includes transaction logging and event viewing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Workato Reviews

Fantastic product!

Likeliness to Recommend

Pros

ADAM B.

"Amazing support, robust data management, pricey"

Likeliness to Recommend

Pros

Srikanth L.

Best citizen integration product in the market

Likeliness to Recommend

Pros

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Feature Ratings

iPaaS

API Management and Orchestration

Data Virtualization

Data Security

Real Time Integration

Multi Channel Support

Synchronization and Replication

Data Quality Profiling and Cleansing

Batch Integration

Metadata Management

Exception Handling and Notifications

Vendor Capability Ratings

Business Value Created

Vendor Support

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization