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WorkForce Software

WorkForce Suite

Composite Score

7.7 /10

CX Score

7.8 /10

90 Reviews Write a Review

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What is WorkForce Suite?

The WorkForce Suite, by WorkForce Software, is a mobile first, cloud-based modern workforce management solution with integrated employee communications and collaboration capabilities. The WorkForce Suite helps global enterprise organizations optimize their labor, protect against compliance risks, and maximize productivity, while building a highly engaged, resilient and agile workforce.

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Awards & Recognition

WorkForce Suite won the following awards in the Workforce Management - Enterprise category

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Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

5 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

WorkForce Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WorkForce Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

96 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WorkForce Suite?

3% Negative

10% Neutral

87% Positive

Pros

Reliable
Respectful
Trustworthy
Fair

Feature Ratings

Average 79

Workforce Scheduling

Attendance Management and Policies

Workforce Planning and Forecasting

Absence Management

Rate Policies

Time Capture

Time Capture Physical

Shift Management

Staffing

Workforce Dashboards and Reporting

Labor Costing and Splitting

Vendor Capability Ratings

Average 76

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

WorkForce Suite Reviews

Richard C.

Role: Information Technology
Industry: Utilities
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

Easy to Use at a Great Price!

Likeliness to Recommend

10 /10

What differentiates WorkForce Suite from other similar products?

WorkForce is really simple and easy, from implementation to user experience. No real impressive bells and whistles, but that's a good thing. Users don't get confused, training was very straight forward, and user adoption was painless. Prior to WorkForce we had a homegrown system. It was easy to use, but lacked reports and business rules. WorkForce has made our lives much easier.

What is your favorite aspect of this product?

I love how simple it is to use. Whether using it on a desktop browser or mobile device, users are able to quickly record their time, request vacation days, and select different accounting streams, depending on the work they're doing. This is all accomplished on the UI, which is very intuitive. It couldn't be more simple to use. That's by far the best thing about WorkForce.

What do you dislike most about this product?

Reporting isn't as simple to navigate. We have employees that are hitting several accounting streams each day, and it would be great to get a report that could show that information. I think this has something to do with the table structure, but I'm not sure. All I know is that there's missing information on my reports, and in some cases I have to run reports manually and bring them into an Excel file to really get my reporting accomplished. Not ideal.

What recommendations would you give to someone considering this product?

Make sure you spend considerable time on your business rules, accounting policies, and cross check everything with HR! The most difficult configuration revolved around employment policies and laws in California, but the WorkForce team was instrumental in helping us understand how to navigate these in the system. Rely on their expertise and make sure they act like business partners with you as you groom your requirements log.

Pros

Reliable
Enables Productivity
Trustworthy
Client Friendly Policies

Cons

Under Delivered

Debora C.

Role: Human Resources
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Workforce Software has been a great partner!

Likeliness to Recommend

10 /10

What differentiates WorkForce Suite from other similar products?

Their willingness to make things right and truly partner with their clients.

What is your favorite aspect of this product?

It's flexibility

What do you dislike most about this product?

The upgrade process.

What recommendations would you give to someone considering this product?

I would definitely and highly recommend WFS.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2020

Great Product, Easy to use

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Effective Service

WorkForce Suite

What is WorkForce Suite?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

WorkForce Suite Ratings

85 Likeliness to Recommend

96 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love WorkForce Suite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

WorkForce Suite Reviews

Richard C.

Easy to Use at a Great Price!

Likeliness to Recommend

Pros

Cons

Debora C.

Workforce Software has been a great partner!

Likeliness to Recommend

Pros

Great Product, Easy to use

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Workforce Scheduling

Attendance Management and Policies

Workforce Planning and Forecasting

Absence Management

Rate Policies

Time Capture

Time Capture Physical

Shift Management

Staffing

Workforce Dashboards and Reporting

Labor Costing and Splitting

Vendor Capability Ratings

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement