Workiz Inc

Workiz

Composite Score

7.1 /10

CX Score

7.4 /10

48 Reviews Write a Review

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What is Workiz?

Workiz is a field service management and communication software solution that serves on-demand service businesses in the locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair industries. Business owners leverage Workiz’s complete cloud-based solution to manage every aspect of their businesses, whether in the office or in the field, 24/7. With Workiz, you can take full control of calls, scheduling, dispatching, estimates, invoices, and reports, all in one place. Workiz enables business owners to track and monitor every job and manage all communications between technicians, dispatchers, and clients.

Company Details

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Awards & Recognition

Workiz won the following awards in the Field Service Management category

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1 Top Rated Capabilities

0 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Conflict Resolution

2023

Workiz Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workiz.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workiz?

6% Negative

8% Neutral

86% Positive

Pros

Transparent
Trustworthy
Respectful
Fair

Feature Ratings

Average 75

Online Booking

Field Sales Enablement

Service Scheduling

Application Integration

Quotes and Estimates

Field Service Workflow Management

Dashboards, Analytics and Reporting

Billing and Invoice Management

GPS Tracking

Field Service Knowledge Management

Mobile App

Vendor Capability Ratings

Average 77

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Workiz Reviews

Logan c.

Role: Operations
Industry: Media
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Mar 2022

Workiz is an amazing app and easy to use!

Likeliness to Recommend

8 /10

What differentiates Workiz from other similar products?

It is a seamless app that gives me all the info I need!

What is your favorite aspect of this product?

I like how you can use the Workiz number to contact clients instead of using your own personal phone

What do you dislike most about this product?

I do not like how Workiz doesn’t give live updates on the app. You must close the app and reopen to see if anything has changed

What recommendations would you give to someone considering this product?

Try it out. You won’t be disappointed

Pros

Effective Service
Client Friendly Policies
Helps Innovate
Continually Improving Product

Cons

Less Generous
Vendor's Interest First
Security Frustrates

Mike D.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

good but needs some refinements

Likeliness to Recommend

9 /10

What differentiates Workiz from other similar products?

voip numbers

What is your favorite aspect of this product?

Viop phone numbers

What do you dislike most about this product?

when converting from a lead to a job, if you forget to change the schedule first it will send a notice to the customer for the original date

What recommendations would you give to someone considering this product?

get the phone number service

Pros

Respectful
Client Friendly Policies
Acts with Integrity
Helps Innovate

Gary P.

Role: Information Technology
Industry: Utilities
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Very easy to use, friendly interface!

Likeliness to Recommend

9 /10

What differentiates Workiz from other similar products?

Ease of use

What is your favorite aspect of this product?

Clear workflow

What do you dislike most about this product?

Support; always push you to articles. Need a Client Representative who owns our account and can do anything to make us successful. Also, the West coast time zone is not good, limited to get support - lots of phone tag.

What recommendations would you give to someone considering this product?

Understand the important items you want out of this product based on your workflow.

Pros

Fair
Acts with Integrity
Reliable
Trustworthy

Cons

Inhibits Innovation
Wastes Time
Vendor's Interest First

Workiz

What is Workiz?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

Workiz Ratings

89 Likeliness to Recommend

1 Since last award

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Workiz?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Workiz Reviews

Logan c.

Workiz is an amazing app and easy to use!

Likeliness to Recommend

Pros

Cons

Mike D.

good but needs some refinements

Likeliness to Recommend

Pros

Gary P.

Very easy to use, friendly interface!

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Online Booking

Field Sales Enablement

Service Scheduling

Application Integration

Quotes and Estimates

Field Service Workflow Management

Dashboards, Analytics and Reporting

Billing and Invoice Management

GPS Tracking

Field Service Knowledge Management

Mobile App

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization